Open to opportunities

Sue Hoang

@suehoang

Message

Event management and hospitality intern with analytics skills, detail-focused coordination, and guest-centered service.

United States

Message

What I'm looking for

I’m looking for a hospitality-focused role where I can coordinate events, support operations, and use data to improve decisions—growing my project management and analytics skills while delivering excellent guest experiences.

I’m an Event Management Intern who supports planning and execution from pre-event preparation to post-event wrap-up, collaborating closely with event leads and venues to deliver strong outcomes. I also back sales initiatives with proposal preparation, outreach, and follow-ups.

Before that, I built a strong service foundation through internships in housekeeping and high-volume food service. I handled room maintenance and guest requests to ensure satisfaction, and managed operational pace across multiple food concessions while meeting safety and quality standards.

Through my coursework and projects in Global Hospitality Leadership (Project Management and Analytics), I analyze hotel and tourism data, including market trends, occupancy rates, and revenue performance, and present insights to stakeholders using tools like PowerPoint and Tableau.

Experience

Work history, roles, and key accomplishments

Event Management Intern

HeadBox Australia

Jun 2025 - Oct 2025 (4 months)

Supported the Event Coordinator and Event Management Lead across event planning, on-site execution, and post-event wrap-up. Coordinated with venues for proposals and assisted sales with outreach, follow-ups, and invoice tracking in spreadsheets for accurate records.

Event Coordination On Site Execution Venue Proposal Coordination Sales Support Spreadsheet Management Customer Service

Housekeeping Intern

Hilton University Of Houston

Nov 2024 - Feb 2025 (3 months)

Performed housekeeping duties to maintain clean, welcoming rooms, including bed-making, bathroom sanitization, and room maintenance. Addressed guest requests promptly to ensure a positive guest experience and supported linen/towel organization across storage areas.

Cleaning Bathroom Bed Making Guest Service Time Management

Leadership and Development Intern

Hersheypark

May 2024 - Aug 2024 (3 months)

Prepared and served food and beverages while following safety and quality standards across multiple food concessions. Managed high-volume service during peak seasons and completed leadership development training focused on strategic management, team development, and communication.

Food And Beverage Service Food Safety Compliance High Volume Management Customer Service Professional Grade Equipment Use team development Leadership Training Concession management

Education

Degrees, certifications, and relevant coursework

University of Houston

Bachelor of Science, Global Hospitality Leadership

2025 -

Activities and societies: Student Market Study Competition: analyzed hotel/tourism data in Houston and presented recommendations. Hospitality Metrics and Data Analytics: compared two Galveston 4-star hotels and presented findings via PowerPoint.

Pursuing a Bachelor of Science in Global Hospitality Leadership with a track in Project Management and Analytics at the University of Houston.