Suchi Tripathi
@suchitripathi
I guide overseas education students while leading branch operations, customer success, and client relationships.
IndiaWhat I'm looking for
I've guided students through overseas education journeys at Leap Scholar, from university counselling and applications to visa documentation and post-arrival support. My work earned an ACE Award for contribution to student success.
At GNG Abroad Educational Services, I managed branch operations for approximately eight years, supervised daily activities, and led end-to-end admission and visa guidance. I built strong relationships with students and parents through consistent follow-up, supporting referrals and repeat business.
My background also includes resolving customer queries and complaints in Vodafone's inbound process at Aegis Ltd. I bring 11+ years of experience in customer success, student counselling, operational coordination, and high-quality service delivery.
Experience
Work history, roles, and key accomplishments
Senior Counsellor
Leap Scholar
Nov 2021 - Nov 2024 (3 years)
Guided students through overseas education journey from counselling to post-arrival support, assisted with university applications and visa procedures, and coordinated with internal teams. Recognized with the ACE Award for outstanding performance.
Branch Manager
GNG Abroad Educational Services
Jun 2013 - Apr 2021 (7 years 10 months)
Managed complete branch operations, supervised daily activities, and provided end-to-end counselling for overseas education including university selection, admissions, and visa guidance. Built strong relationships with students and parents, resulting in referrals and repeat business.
Customer Care Executive
Aegis Ltd.
Jan 2009 - Jul 2009 (6 months)
Handled inbound customer service calls for Vodafone, resolved queries and complaints professionally, and ensured timely issue resolution while meeting service quality standards.
Education
Degrees, certifications, and relevant coursework
Kanpur University
Master of Commerce, Commerce
Master of Commerce degree from Kanpur University, completed in 2010.
University of Lucknow
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from the University of Lucknow, completed in 2008.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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