Open to opportunities

Success Enyi

@successenyi

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Data analyst skilled in cleaning, dashboarding, and communicating insights to drive better decisions.

Nigeria

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What I'm looking for

I’m looking for a data-focused role where I can clean and analyze real operational data, build KPI dashboards, and communicate insights clearly—preferably with remote-friendly collaboration and room to keep growing in Python and visualization.

I’m a data analyst who cleans, merges, and visualizes complex datasets to support organizational decision-making. I build interactive dashboards and reports that clearly communicate impact to both technical and non-technical audiences, and I care about making data accessible—something I also demonstrate through my educational content.

In my work, I’ve translated raw operational and performance data into measurable outcomes: reducing average resolution time by 50%, identifying recurring drivers of customer complaints (accounting for 70% of issues), and cutting driver offline rate from 5.7% to 0.99%, which boosted weekly ride volume from 6,000 to 9,000. I’m comfortable working remotely across time zones and adapting quickly to new tools and systems.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Analyst

Current

Raid Tech Computer

Sep 2025 - Present (8 months)

Tracked and reconciled daily sales transactions by processing ₦50,000–₦200,000 per day to ensure accurate revenue inflows. Analyzed and triaged 20+ support tickets daily, reducing average resolution time by 50%, and identified recurring issue drivers contributing to 70% of customer complaints.

Data Cleaning Root Cause Analysis

Driver Quality Analyst

Bolt

Feb 2025 - Aug 2025 (6 months)

Delivered weekly quality performance reports and built interactive analyses to guide operational interventions. Cleaned, merged, and visualized 3,000+ rows and 20+ columns daily in Excel, identifying location-based ride request declines and reducing driver offline rate from 5.7% to 0.99%, increasing weekly ride volume from 6,000 to 9,000 (+50%).

Pivot Tables Data Visualization Real Time Tracking Driver Quality Metrics

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka

Bachelor of Science, Microbiology

Bachelor of Science in Microbiology, applying Excel to sort and analyze microbial datasets during thesis research as a foundation for transitioning into data analytics.