SSsubham saha
@subhamsaha
Digital Marketing Consultant with expertise in driving customer engagement.
IndiaWhat I'm looking for
I am a dedicated Digital Marketing Consultant with a strong background in enhancing customer engagement and retention. My experience at Kolkata Fitness Junction has allowed me to spearhead initiatives that increased sales by 15% and improved member retention by 25%. I take pride in my ability to resolve customer complaints efficiently, leading to a 20% reduction in negative online feedback and a notable boost in customer satisfaction.
Prior to my current role, I worked as an HR Executive at One Step Solution, where I proactively addressed talent shortages and generated quality leads that enhanced company productivity. My journey also includes a rewarding stint as a tutor, where I empowered students to achieve fluency in Bengali, showcasing my adaptability and communication skills. I am passionate about leveraging my skills in digital marketing to drive impactful results for organizations.
Experience
Work history, roles, and key accomplishments
Administrator Executive
Kolkata Fitness Junction
Jun 2022 - Present (3 years)
Spearheaded initiatives to enhance communication and coordination, leading to a 15% increase in sales. Improved customer service, resulting in a 25% increase in member retention and a boost in the gym's reputation. Resolved complaints promptly, reducing negative online feedback by 20%. Organized team practices to elevate fitness levels.
HR Executive
One Step Solution
Nov 2021 - Apr 2022 (5 months)
Proactively addressed talent shortages by making 50-60 calls daily to candidates, achieving 5-8 quality leads daily. This effort reduced project delays and enhanced overall company productivity.
Private Tutor
Coaching Kolkata
Mar 2020 - Jul 2021 (1 year 4 months)
Empowered 7 students to achieve fluency in Bengali through tailored lessons. Customized instruction resulted in significant improvements in language proficiency and confidence, receiving positive feedback from students and parents.
Summer Intern
Hyatt Regency Kolkata
Oct 2018 - Mar 2019 (5 months)
Orchestrated cooperation among food and beverage service, front kitchen, and housekeeping teams, improving guest satisfaction. Implemented time management strategies, reducing wait times by 15% and achieving a 95% guest satisfaction rate.
Education
Degrees, certifications, and relevant coursework
KRKraftshala
Certification in Digital Media Marketing, Digital Media Marketing
2023 - 2024
Studied digital media marketing, focusing on strategies and tools to effectively promote brands and products in the digital space.
KRKraftshala
Digital Media Marketing
2023 - 2024
Studied digital media marketing, focusing on strategies and tools to effectively promote brands and products in the digital space.
Nimas
Bachelor in Hospitality Management, Hospitality Management
2016 - 2020
Pursued a Bachelor's degree in Hospitality Management, gaining knowledge in hotel operations, customer service, and event management.
Madhyamgram High School
Higher Secondary, General Studies
2014 - 2016
Completed Higher Secondary education with a focus on general studies, preparing for higher education and professional opportunities.
Madhyamgram High School
Secondary, General Studies
2013 - 2014
Completed Secondary education, laying the foundation for future academic pursuits and skill development.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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