Open to opportunities

Subha Acharya

@subhaacharya

Message

Senior CRM Analyst skilled in data-driven reporting, dashboard automation, and performance analytics.

India

Message

What I'm looking for

I seek roles leveraging reporting, dashboard automation, and data analysis in collaborative teams, with opportunities to grow in Power BI/SQL and advance into data-focused positions.

I am a results-oriented Senior CRM Analyst with 4+ years of experience in data analysis, MIS reporting, CRM operations, and performance analytics across manufacturing and BPO environments.

I design and maintain Excel-based dashboards, automate recurring MIS using Pivot Tables and Power Query, and translate operational data into actionable insights that support planning and management decisions.

I am upskilling in Power BI and SQL to transition into stronger Data Analyst roles while continuing to deliver stakeholder reporting, KPI tracking, and process automation.

Experience

Work history, roles, and key accomplishments

Current

Senior CRM Analyst

Current

Maithan Steel & Power Limited

Nov 2023 - Present (2 years 3 months)

Lead CRM reporting and MIS functions, designing Excel dashboards and automating recurring reports to improve sales performance tracking and reduce manual effort. Delivered management presentations and cross-functional analytics to inform planning and decision-making.

Advanced Excel Power Query Dashboard Development Data Analysis Data Visualization

Assistant Manager

BPO Convergence Pvt. Ltd.

Dec 2022 - Oct 2023 (10 months)

Managed operational datasets and built Excel-based MIS dashboards to drive improvements in productivity, SLA adherence, and manpower planning. Automated routine reports and provided trend analysis to senior management.

Advanced Excel Trend Analysis Process Automation KPI Tracking

Education

Degrees, certifications, and relevant coursework

Asansol Engineering College

Bachelor of Technology, Mechanical Engineering

Grade: CGPA: 7.5

Completed a Bachelor of Technology in Mechanical Engineering with a CGPA of 7.5, focusing on core mechanical engineering principles and applied engineering coursework.

Bundwan Government Polytechnic College

Diploma, Mechanical Engineering

Grade: CGPA: 8.2

Completed a Diploma in Mechanical Engineering with a CGPA of 8.2, covering fundamental mechanical engineering subjects and practical workshop training.