Sthefany Luna

Leading end-to-end delivery of a £750K workplace renovation, managing scope, budget, and milestones across multiple client accounts. Acting as primary stakeholder contact, reducing delivery risk through early bottleneck identification and contingency planning while monitoring KPIs and SLAs.

Delivered a 5-floor fit-out on time and within budget by leading cross-functional teams through planning, execution, and handover. Secured a new 5-year, £2M lease and improved operational efficiency, cutting visitor processing time by 50% while lifting client satisfaction to 4.7/5.

Ran daily office operations and liaised with building management to ensure seamless service delivery. Improved supplier service delivery and increased office attendance by 10% by curating employee events, amenities, and collaborative spaces while optimizing space layouts for hybrid work and meeting-room management.

Grew occupancy and revenue by 10% across two business centers through strategic operational improvements. Achieved an 80% client retention rate by implementing proactive relationship management and coordinated site improvements, client onboarding, and service upgrades to ensure on-time delivery and client satisfaction.

Supported client onboarding and operational improvements that contributed to a high NPS score. Contributed to revenue growth by running office tours and closing new client deals.

Streamlined group accommodation booking processes, reducing lead times and improving client satisfaction. Supervised and trained a team of 3 receptionists to maintain consistent front-of-house standards.

Delivered front-of-house customer service by managing visitor access and resolving inquiries. Coordinated events end-to-end to ensure smooth operations and clear communication with attendees.