Steven Singer
@stevensinger
I build workforce management technology, analytics, and planning platforms for global contact center operations.
United StatesWhat I'm looking for
At Citi, I lead global workforce management technology and analytics support across 20+ platforms serving internal and outsourced contact center operations of approximately 60,000 employees. I partner with Workforce Planning and Finance to deliver reliable tooling, high-quality data, scalable reporting, scenario analysis, and capacity-modeling inputs for staffing decisions.
Across more than 20 years in Citi Global Workforce Optimization, I've led WFM platform migrations and upgrades, standardized tooling and reporting across regions and vendors, and improved forecast data quality through analytics and integrations. I also develop distributed WFM analyst teams and drive automation and AI-enabled analytics while maintaining governance with Risk, Audit, and Information Security.
Experience
Work history, roles, and key accomplishments
Lead global Workforce Management technology and analytics support across 20+ platforms used by internal and outsourced contact center operations. Manage a distributed team of WFM analysts and partner with Workforce Planning and Finance teams to enable forecasting and capacity planning.
Education
Degrees, certifications, and relevant coursework
Steven hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Steven?
You can contact Steven and 90k+ other talented remote workers on Himalayas.
Message StevenGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
