David Raab
@davidraab
I am a workforce analyst specializing in capacity planning and forecasting.
United StatesWhat I'm looking for
I am a self-starting workforce analyst with extensive experience in data analysis, forecasting, budgeting, and creating detailed financial reports.
At Zillow Group I lead regular capacity outlook meetings, develop high-caliber presentations for senior leadership, and build capacity planning models to forecast staffing and hiring needs. I create volume and handle time forecasts that regularly meet daily and monthly accuracy goals.
Previously, I analyzed call arrival and handle time patterns at Citibank and led transitions between WFM platforms, serving as the subject matter expert on NICE. As a Compensation Analyst at Adecco and Financial Representative at Fidelity, I produced commission and payroll reporting, communicated financial details to payroll and accounting, and researched market salary trends.
I am precise, thorough, and deliver excellent results, communicating clearly with business leaders to drive scheduling and performance improvements. I seek opportunities to improve forecasting accuracy and influence staffing strategy in a metrics-driven environment.
Experience
Work history, roles, and key accomplishments
ZGCapacity Planning Analyst
Zillow Group
Apr 2021 - Present (4 years 5 months)
Led recurring capacity and staffing reviews, built and updated forecasting models, and produced senior leadership presentations; delivered volume and handle-time forecasts that met daily and monthly accuracy goals.
CIWorkforce Analyst
Citibank
Aug 2019 - Apr 2021 (1 year 8 months)
Analyzed call arrival and handle-time patterns to optimize staffing, led weekly review calls with business leaders to drive performance, and served as SME during the transition from Alvaria to the NICE platform.
AGCompensation Analyst
Adecco Group
Jan 2018 - Aug 2019 (1 year 7 months)
Calculated commissions and produced detailed monthly reports for over 400 recruiters, communicated accurate financial details to payroll and accounting, and researched market data to recommend compensation updates.
JCAnalyzed historical trends to inform scheduling and hiring recommendations and implemented real-time staffing decisions to ensure productivity goals were met.
FIExecuted complex financial transactions and provided client service that consistently exceeded monthly goals and performance metrics, deepening client relationships through active listening and needs discovery.
Finance Director
Victory Ministries
Aug 2005 - Apr 2008 (2 years 8 months)
Managed payroll, accounting, tax filing, and daily cash operations while creating and overseeing annual budgets for three departments to ensure financial control.
Education
Degrees, certifications, and relevant coursework
BUBob Jones University
Bachelor of Science, Comprehensive Business Management
Bachelor of Science in Comprehensive Business Management from Bob Jones University focused on core business disciplines and management principles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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