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Steven otieno

@stevenotieno1

Data annotator with hands-on CVAT, Label Studio, and Scale experience, reviewing video annotations for accuracy and consistency.

Kenya

Message

What I'm looking for

I’m looking to build practical experience in AI and data through real-time projects while contributing reliable, accurate work.

At HABC and Beauty LLC, I build and manage Shopify e-commerce operations while updating product listings, customer information, website content, and digital records. I also respond to customer inquiries and check records for missing information or inconsistencies.

Through hands-on data annotation projects, I used CVAT, Label Studio, and Scale to label data and segment video into meaningful events. I applied project guidelines, added timestamps when required, and reviewed annotations for errors and missing information.

At the Ministry of Agriculture, I recorded user-reported issues and maintained service logs. As a Virtual Assistant at Dextra VA LLC, I organized digital records and managed email, scheduling, and customer follow-ups.

Across transcription and data-quality work, I produced structured written records, identified speakers, and proofread for accuracy. I’m a native Kenyan Swahili speaker, fluent in written and spoken English, and I’m looking to build practical experience in AI and data through real-time projects.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Marketing & Customer Support Specialist

Current

HABC and Beauty LLC

Jan 2024 - Present (2 years 9 months)

Review and update product listings, customer information, website content, and digital records accurately. Handle customer inquiries through email, social media, and online channels, and manage Shopify e-commerce operations.

Shopify Customer Support Ecommerce Data Entry Digital Records Written Communication Problem Solving

ICT Support Analyst Attaché / Call Support

Ministry of Agriculture

Jan 2024 - Jan 2025 (1 year)

Listened carefully to users' descriptions of issues and recorded relevant details accurately. Maintained service logs and documented customer interactions, coordinating with departments for escalations.

Customer Support Documentation Service Logs Documentation Escalation Management Communication Skills

Virtual Assistant

Dextra VA LLC

Jan 2023 - Jan 2024 (1 year)

Updated and organized digital records and business information accurately. Managed emails, scheduling, customer follow-ups, and administrative information while maintaining organized documentation.

Virtual Assistant Email Management Scheduling Documentation Administrative Support

Customer Support Specialist

Various International Clients via Upwork & Direct Contracts

Jan 2020 - Jan 2024 (4 years)

Reviewed customer information carefully and documented interactions accurately. Maintained customer records using CRM and ticketing systems, managed multiple conversations, and escalated complex cases.

Customer Support CRM Ticketing Systems Documentation Remote Work Communication Skills