Open to opportunities

Steven Diese

@stevendiese

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Experienced developer-analyst specializing in escalation management, integrations, and data troubleshooting.

United States

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What I'm looking for

I seek a role where I can manage escalations, lead cross-functional teams, improve integrations, and drive process improvements in a collaborative, client-focused environment.

I am a developer-analyst with hands-on experience resolving high-priority customer escalations, coordinating cross-functional teams, and managing integrations between client systems and third-party accounting vendors. I lead triage efforts, track issues through Azure DevOps, and ensure timely resolution of bugs and release-related problems.

I have a strong background in onboarding and offboarding customers, configuring platform customizations, and performing data-driven troubleshooting using SQL, XML, JSON, and CSV. I regularly produce SOPs, training materials, and conduct onboarding to improve operational consistency and reduce repeat issues.

Throughout my work I emphasize collaboration, quality assurance, and process improvement—organizing team workflow meetings, submitting feature suggestions for development, and monitoring product health to protect client operations and enhance platform reliability.

Experience

Work history, roles, and key accomplishments

Current

Developer Analyst II

Current

ClickPay

Sep 2021 - Present (4 years 4 months)

Coordinate cross-functional teams to resolve customer escalations, triage and prioritize bugs via Azure DevOps, and lead a six-person triage team to minimize client impact while ensuring timely release fixes.

Azure DevOps SQL XML JSON CSV Triage Customer Escalation

Data Analyst, Technical Operations

ClickPay

Jun 2019 - Sep 2021 (2 years 3 months)

Onboarded and offboarded rental properties, configured customer-specific customizations, performed QA on implementation tasks, and led monthly process meetings resulting in 59% of suggested improvements submitted to development.

Quality Assurance SQL Excel Process Improvement

Education

Degrees, certifications, and relevant coursework

Washington College

Bachelor of Arts, Economics

Activities and societies: Phi Alpha Theta; Omicron Delta Epsilon; Eagle Scout, Boy Scouts of America

Bachelor of Arts in Economics awarded in Spring 2018 with membership in Phi Alpha Theta and Omicron Delta Epsilon; Eagle Scout with demonstrated leadership and project management.