Open to opportunities

Steven Cox

@stevencox

I lead enterprise IT modernization, cloud migrations, and governance across healthcare and global operations.

I've led enterprise applications, SaaS migrations, and global support operations at Optum, including ServiceNow, Salesforce, Concur, and Microsoft 365. I drive structured incident management, secure integrations, and AI-enabled support improvements while protecting business continuity.

Across Mon Health System, I led EMR modernization, clinical IT governance, integration programs, cloud migrations, and vendor management. I've negotiated $6M in vendor savings, delivered global migrations with zero major production outages, and built cross-functional teams around operational KPIs, cybersecurity readiness, and reliable 24/7 clinical systems.

Experience

Work history, roles, and key accomplishments

Sr. Director, Enterprise Applications

Optum

Dec 2023 - Dec 2025 (2 years)

Directed enterprise applications portfolio and global support operations across SaaS and on-prem platforms. Led cross-functional teams to meet SLA targets and reduce MTTR through structured incident management.

ServiceNow Salesforce Concur Microsoft 365 SaaS Incident Management Root Cause Analysis Change Control Release Management Data Governance Cybersecurity Automation AI

Sr. Project Manager - Integrations

Mon Health System

Jul 2022 - Dec 2023 (1 year 5 months)

Led enterprise EMR archive and integration programs across multiple hospital sites, managing multimillion-dollar budgets and vendor performance. Developed KPI-driven executive dashboards to track application health and SLA compliance.

EMR Integration Vendor Management Budget Management KPIs Change Management Training

Sr. Director of Information Technology and Services

Mon Health System

Jan 2020 - Jul 2022 (2 years 6 months)

Owned governance, release management, and escalation frameworks for Cerner EMR and ancillary systems. Implemented ITIL-based operating model to enhance incident, problem, and change management processes.

Cerner ITIL Incident Management Problem Management Change Management vendor negotiation Licensing

Sr. Director of Information Technology

Mon Health

Apr 2018 - Jan 2020 (1 year 9 months)

Directed EMR implementation and lifecycle management, including interface development and reporting. Evaluated emerging technologies to enhance operational efficiency and clinical readiness.

EMR Implementation Interface Development Reporting Technology Evaluation

Sr. Systems Administrator

Mon Health

May 2016 - Apr 2018 (1 year 11 months)

Managed VMware, SAN storage, and backup infrastructure supporting enterprise applications. Provided Tier 3 support and led root cause analysis for recurring system issues.

VMWare Backup Tier 3 Support Root Cause Analysis

Systems Administrator III

Ideal Innovations, LLC

Oct 2015 - May 2016 (7 months)

Designed and maintained enterprise SAN and backup/recovery systems ensuring high availability and compliance. Implemented data retention policies and disaster recovery protocols.

Backup Recovery High Availability Compliance Data Retention Disaster Recovery