SASteve Chol Ajak
@stevecholajak
Results-driven sales professional with expertise in customer service.
South SudanWhat I'm looking for
I am a highly motivated sales professional with a diverse background that spans sales, data entry, Information Technology, and customer service. My experience at MTN South Sudan has equipped me with the skills to spearhead lead generation initiatives, manage customer accounts, and enhance product strategies through data analysis. I thrive in dynamic environments where I can apply my robust skill set to drive success and achieve outstanding results.
Throughout my career, I have consistently focused on customer satisfaction, ensuring that I assess and fulfill customer needs effectively. My role as a Call Center Agent honed my ability to handle customer queries and complaints, while my time as a Customer Care Sales Executive allowed me to generate leads and prepare proposals. I am eager to bring my unique blend of expertise to a new opportunity where I can continue to grow and contribute to a team's success.
Experience
Work history, roles, and key accomplishments
Customer Enablement
MTN South Sudan
Jan 2021 - Apr 2024 (3 years 3 months)
Led lead generation initiatives and managed customer accounts while ensuring accurate record-keeping. Enhanced product strategies through customer data analysis and maintained high customer satisfaction levels.
Sales and IT Support
BVI TECHNOLOGY LTD
Apr 2024 - Jul 2024 (3 months)
Identified prospective customers and negotiated sales agreements while providing technical support and troubleshooting for hardware and software.
Call Center Agent
MTN South Sudan
Jan 2016 - Feb 2020 (4 years 1 month)
Provided customer support by answering calls and emails, handling complaints, and documenting interactions according to standard procedures.
Customer Care Sales Executive
GEMTEL GREEN NETWORK LTD
Jul 2012 - Jan 2015 (2 years 6 months)
Generated leads and contacted customers through various channels while handling queries and preparing proposals and quotes.
Education
Degrees, certifications, and relevant coursework
Uganda Technology And Management University
Diploma, Computing
2023 -
Currently pursuing a diploma in computing, focusing on essential computing skills and knowledge necessary for the technology industry.
Nation to Nation Christian University
Bachelor's Degree, Biblical Studies and Community Development
2016 - 2019
Grade: 3.96
Studied Biblical Studies and Community Development Outreached, emphasizing the integration of faith and community service.
Goshen Academy Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2005 - 2009
Grade: D plain
Completed secondary education with a focus on foundational academic skills, preparing for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
South SudanAuthorized to work in
Job categories
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