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Stephen Schneider

@stephenschneider

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E2E Creative Director / Prod Design Director / Art Director

United States

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What I'm looking for

I'm looking for a role where I can set bold creative vision, build and mentor a high-performing team, and drive real business outcomes … at a company that believes experimentation, craft, and customer empathy are how great products get made.

E2E Creative / Design Dir bringing unique background from agencies, consulting to fed gov't and in-house innovation R&D teams. HCDesign + Art Dir

Stephen is a strategic and creative leader who champions the customer experience, aligns with the business on vision, and fosters a culture of collaboration and experimentation to push our creativity.

Experience

Work history, roles, and key accomplishments

Current

UX Product Manager

Current

Library of Congress

Jan 2025 - Present (1 year 5 months)

Facilitate the user-centered design process for an enterprise software build for the US Copyright Office. Manage 5–7 contract UX designers.

User Centered Design Enterprise UX Contract Design Leadership Product UX Design

Director, Product Design & UX

OfferUp

Jan 2022 - Jan 2024 (2 years)

Managed product design and a research practice for a data-driven marketplace app/website. Led 0–1 product design and launches, growing conversion from 0 to 32k paying active subscriptions and reviving an underperforming product with +30% revenue through rigorous design experimentation and lifecycle improvements.

Product Design Leadership UX Research 0 1 Design Experimentation

Senior Director Product Design

Vroom

Jan 2021 - Jan 2022 (1 year)

Managed and mentored the UX Product Design and Research team, growing headcount from 5 to 15. Drove data-driven design strategies across ecommerce funnels, reducing in-app bounce rate by 55% and increasing buy/sell funnel conversion rate by 6%+.

UX Product Design UX Research Team Management Data & Design CTR Optimization Conversion Rate Optimization Cross Functional Collaboration Experimentation

Senior Creative Director UX

Capital One Lab

Jan 2015 - Jan 2021 (6 years)

Led and grew the design and research team (NYC/DC), setting UX vision and strategy while fostering a culture of customer empathy and human-centered innovation. Partnered with VP+ leadership and led 0–1 design through experimentation and validation, delivering a launch inside a CapitalOne cafe with increased card spend, higher NPS, more foot traffic, and 90% onboarding success.

Human Centered Design UX Strategy Prototyping User Research Experimentation Customer Journey Mapping Interaction Design

Creative Director & Art Director

Library of Congress

Jan 2009 - Jan 2015 (6 years)

Played a central role in the massive redesign of LOC.gov, improving how content is accessible, findable, and understandable for millions of users. Established scalable design systems (templates, patterns, visual language, interactions, wireframes) and led teams across LOC.gov and Congress.gov to deliver evidence-based UX improvements.

UX Design Design Systems Information Architecture Wireframing Visual Design Interaction Design UX Research Stakeholder Management

UX Manager & Senior Art Director

Sapient

Jan 2005 - Jan 2009 (4 years)

Led UX design and research and managed designers while supporting major client retention and new work. Drove fast prototyping, iterative concepts, A/B tests, and experiments in interactive advertising and product design, and built scalable visual design systems and creative web strategy for global brands and government digital experiences.