Stephen Bolden

Served as the sole point of contact for client inquiries across AI automation and technical projects, troubleshooting issues and delivering timely resolutions via email and messaging. Built solutions to address recurring pain points and maintained complete documentation with zero missed commitments.

Acted as a primary escalation specialist for inbound customer inquiries across accounts, orders, billing, warranty, and technical support, consistently meeting resolution time and quality targets in a high-volume environment. Diagnosed root causes using structured troubleshooting, escalated to the right internal teams, maintained accurate support-system documentation, and mentored newer team membe

Provided frontline inbound customer service via phone, chat, and in-person channels, supporting accounts, billing, orders, and general product inquiries. Delivered empathetic, accurate, and efficient issue resolution while maintaining strong customer relationships.

Activities and societies: Research Methods, Statistics, Behavioural Analysis; strong foundation in communication, active listening, and understanding customer behavior.

Earned a B.A. in Psychology from Rutgers University, with a minor in Asian Studies and coursework in research methods, statistics, and behavioral analysis.

Completed multiple Anthropic Academy courses, including Claude 101, Introduction to Agent Skills, and the AI Fluency Framework.

Earned a Certified Ethereum Expert credential from the Blockchain Council.

Completed a TEFL Diploma and earned certification as an English language instructor.