maxwell lennox
@maxwelllennox
I am a technical support specialist with 10+ years' proven results.
United StatesWhat I'm looking for
I am a detail-oriented technical support specialist with over a decade of experience delivering remote customer support, diagnosing hardware and software issues, and ensuring data accuracy across multiple systems. I collaborate with engineering, product, and operations teams to document resolutions and drive improvements in high-volume, fast-paced environments.
I have a track record of mentoring staff, creating training materials, and standardizing processes that reduced operational errors by 25%. I achieved 100% compliance on escalated technical cases and was recognized for consistently high-quality troubleshooting and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Owner
MaxStickerCo
Jan 2020 - Present (5 years 7 months)
Manage over 1,000 client orders, overseeing data tracking, documentation, and customer support to ensure operational accuracy and timely resolution of issues.
Education
Degrees, certifications, and relevant coursework
Astronaut High School
High School Diploma, General Studies
Completed High School Diploma at Astronaut High School in Titusville, FL.
SDSavannah College of Art and Design
Some College Coursework, Art and Design
Completed some college coursework at the Savannah College of Art and Design.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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