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Stephanie Ruiz

@stephanieruiz1

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Clinical operations leader at CanoHealth who more than doubled patient engagement time and implemented CareCo.

United States

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At CanoHealth, I lead clinical operations and quality oversight for a remote team of RN Care Managers and MAs. I more than doubled patient engagement time year over year through standardized workflows, performance monitoring, and individualized coaching.

I also led implementation of CareCo, an AI-enabled care management platform, standardizing guided workflows and clinical documentation. Previously, I managed transitional care, chronic care management, and care coordination programs at CanoHealth, and delivered nursing care at BaptistHealth.

Experience

Work history, roles, and key accomplishments

Current

Manager, Nurse Care Management

Current

Cano Health

Sep 2025 - Present (1 year 1 month)

Led clinical operations, quality oversight, and performance management for a remote team of 16 RN Care Managers and MAs in a value-based care organization. Oversaw transitions-of-care and care management workflows, including timely post-discharge outreach, 30-day follow-up, care-plan documentation, and coordination of clinical next steps.

Care Management Operations Leadership Clinical Team Management Population Health Management Care Coordination Transitions Of Care Value Based Healthcare Clinical Quality Assurance Operational Performance Improvement Staff Coaching KPI and Performance Analysis Clinical Workflow Optimization Healthcare Technology Implementation Workforce Planning Stakeholder Engagement AI Enabled Care Management CareCo

Nurse Care Manager

Cano Health

Dec 2022 - Sep 2025 (2 years 9 months)

Managed a complex patient population across transitional care, chronic care management, and care coordination programs within a value-based care environment. Partnered with physicians, clinical teams, patients, and families to identify care gaps, address barriers, and coordinate appropriate services and follow-up.

Care Management Care Coordination Transitions Of Care Chronic Care Management Value Based Care Patient Education Clinical Workflow Optimization Corporate Trainer Process Improvement

Float Pool Registered Nurse

Baptist Health

Mar 2021 - Dec 2022 (1 year 9 months)

Adapted quickly across high-volume medical-surgical units, assessing complex needs, prioritizing competing demands, and communicating effectively in fast-paced environments. Delivered nursing care, coordinated patient and family education, and supported performance-improvement initiatives through staff education and cross-functional collaboration.

Nursing Medical Surgical Nursing patient assessment Prioritization Communication Skills Patient Education Interdisciplinary Collaboration Quality Improvement

Physical Education Teacher

Keys Gate Charter School

Oct 2017 - Aug 2019 (1 year 10 months)

Led and motivated diverse groups of students by adapting communication and engagement strategies to individual needs, abilities, and learning styles. Influenced students to adopt healthier behaviors by clearly communicating the value of physical activity, nutrition, teamwork, and goal setting.

Teaching Communication Skills Student Engagement Adaptability Health Education Goal Setting

Physical Education Teacher

Ronald Reagan High School

Sep 2016 - Oct 2017 (1 year 1 month)

Led and motivated diverse groups of students by adapting communication and engagement strategies to individual needs, abilities, and learning styles. Developed and implemented individualized instructional strategies, monitored performance outcomes, and adapted approaches to improve engagement and achievement.

Teaching Communication Skills Student Engagement Adaptability Instructional Strategies Performance Monitoring

Senior Marketing Consultant

Verizon

Jun 2009 - Mar 2016 (6 years 9 months)

Developed and executed data-driven marketing and go-to-market strategies supporting customer acquisition, engagement, and revenue growth. Managed a $23 million marketing budget, evaluated performance, allocated resources, and optimized investments based on ROI and business impact.