Open to opportunities

Stephanie Mitchell

@stephaniemitchell1

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Residency program operations professional who improves accreditation, compliance, budgets, and clinic performance.

United States

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What I'm looking for

I’m seeking a career change where I can leverage my operations and compliance strengths—improving accreditation readiness, clinic flow, budgeting, and record accuracy—while partnering closely with clinical teams to deliver better patient and program outcomes.

I manage daily operations for an Internal Medicine Residency program, supporting 147 residents and multiple sub-specialty rotations. I coordinate ACGME accreditation activities, including timely WebADS updates, program letters of agreement (PLAs), and milestone reporting.

I also develop and monitor the program budget, track resident expenses, manage CME funds and reimbursement processes, and lead annual recruitment via ERAS/NRMP. I serve as the primary liaison for HR, payroll, and license issues, and I verify board eligibility and training milestones while producing verification letters and alumni data.

Previously, I led daily operations for high-volume cardiology and multi-specialty practices, improving clinic flow, reducing patient wait times, and maximizing provider efficiency. I monitor performance metrics, implement corrective action plans, ensure OSHA/HIPAA/CMS compliance through audits, and maintain records in New Innovations and Kronos to support duty hour monitoring and accurate time tracking.

Experience

Work history, roles, and key accomplishments

Current

Internal Medicine Residency Ops

Current

Temple University Hospital

Jan 2023 - Present (3 years 5 months)

Managed daily operations for an Internal Medicine Residency program supporting 147 residents across multiple sub-specialty rotations. Coordinated ACGME accreditation (WebADS updates, PLAs, milestone reporting), oversaw budget/CME tracking, and ensured duty-hour monitoring via New Innovations.

WebADS Program Letters Of Agreement (PLAs)ERAS NRMP Recruitment Budget Management HR Payroll & Licensing Liaison & Innovation Duty Hours Monitoring

Cardiology Practice Operations Lead

Lankenau Heart Group

Jan 2021 - Jan 2023 (2 years)

Led daily operations for a high-volume cardiology practice with 7 providers and 45 support staff. Improved clinic flow using performance metrics (access, no-show rates, throughput), managed budgeting/variance reporting, and maintained compliance with OSHA, HIPAA, and CMS.

Clinic Operations Performance Metrics Revenue Cycle Support OSHA Compliance HIPAA compliance

Front Office Operations Coordinator

Main Line Health

Jan 2020 - Jan 2021 (1 year)

Coordinated front-office operations for a multi-specialty practice covering internal medicine, cardiology, gastroenterology, and endocrinology. Verified insurance coverage and obtained prior authorizations for diagnostic procedures and referrals.

Front Office Practices Insurance Verification Prior Authorizations Referral Coordination

Scheduling & Training Coordinator

Main Line Health

Jan 2018 - Jan 2020 (2 years)

Created schedules for a team of 25+ employees and supported performance management as needed. Developed training materials, led new-hire orientation across PSR/MA systems, managed supplies, and maintained time records in Kronos using appropriate codes.

Staff Scheduling Workforce Management Performance Management PSR System Training Medical Assistant (MA) System Training Kronos Practice Operations

Physician Support & Scheduling

Main Line Health

Jan 2017 - Jan 2018 (1 year)

Provided one-on-one support to multiple physicians across a large healthcare system while traveling weekly between offices to meet operational needs. Maintained clinical workflow and exam room readiness, scheduled outpatient testing/procedures, and coordinated with an offsite billing office to support accurate billing communication.

Exam Room Preparations Healthcare Coordination Offsite Billing Liaison Administrative Support

Stress Testing & Prior Auth Assistant

BrynMawr Medical Associates

Jan 2014 - Jan 2017 (3 years)

Performed treadmill and pharmacologic stress testing and roomed patients for a team of 6 providers. Monitored vital signs and completed Coumadin checks, assisted in Watchman patient trials, and handled prior authorizations for medications and testing to support timely patient care.

Stress Testing (Treadmill Pharmacologic)Monitoring Vital Signs Coumadin Checks Prior Authorizations Patient Rooming Watchman Trial Support Vein Procedure Assistance Viscose Vein Injection Support