STEPHANIE METZGER
@stephaniemetzger
Medical Assistant and call center professional with 12+ years of healthcare experience delivering patient triage and Epic EHR support.
United StatesWhat I'm looking for
I’m a Medical Assistant and call center professional with 12+ years of healthcare experience supporting physicians, patients, and clinical operations. I’m known for professionalism, compassionate patient service, and strong communication in fast-paced environments.
In my current role, I manage high-volume incoming patient calls and accurately triage symptoms to the appropriate clinical teams. I research patient records in Epic EHR to resolve questions, coordinate communication between patients, providers, pharmacies, and specialty offices, and process patient requests while keeping information accurate and timely.
Previously, I supported urgent and specialty care by collecting vital signs, medication histories, and clinical information, completing prior authorizations, and coordinating care with pharmacies and insurance providers. I also handle clinical and administrative support—medical documentation, HIPAA compliance, insurance verification, scheduling, patient education, and front-office tasks—to help teams run efficiently and improve patient experiences.
Experience
Work history, roles, and key accomplishments
Managed high-volume incoming patient calls, triaging symptoms and routing to appropriate clinical teams. Used Epic EHR to research records, process requests, transmit orders, and coordinate communication among patients, providers, pharmacies, and specialty offices.
Medical Assistant
Bluegrass Urgent Care
Nov 2019 - Jan 2020 (2 months)
Collected vital signs and medication histories, assisted clinicians with injections, flu testing, sutures, and point-of-care testing, and prepared specimens for laboratory testing. Maintained accurate medical records, provided patient education at discharge, and supported front-office workflows including phones and insurance verification.
Medical Assistant
TriState Gastroenterology
Jun 2015 - Nov 2019 (4 years 5 months)
Roomed patients and documented vital signs, histories, and clinical information while completing prior authorizations. Coordinated patient care with pharmacies and insurance providers, provided education and triaged concerns in person and by phone, and supported physicians with pre-visit preparation and documentation.
Front Office Assistant
St. Elizabeth Physicians
Dec 2014 - Jun 2015 (6 months)
Scheduled appointments and managed patient checkout processes, providing after-visit summaries and coordinating follow-up care. Handled daily office closing, payment reconciliation, and patient assistance while supporting clinical staff with administrative and communication tasks.
Education
Degrees, certifications, and relevant coursework
Gateway Community and Technical College
Associate of Applied Science, Medical Assisting
Earned an Associate of Applied Science in Medical Assisting in 2014. Prepared for clinical medical assistant roles through coursework at Gateway Community and Technical College.
Availability
Location
United StatesAuthorized to work in
Job categories
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