Open to opportunities

Stephanie Lillo

@stephanielillo

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Medical Records Specialist dedicated to accurate, confidential records management and efficient EMR workflows.

United States

Message

What I'm looking for

I’m looking for a dynamic healthcare facility where I can strengthen medical records management and confidentiality, ensure compliance through EMR workflows, and support patient satisfaction with clear communication and efficient inter-departmental coordination.

I’m a dedicated, detail-oriented Medical Records Specialist committed to improving patient records management, patient satisfaction, and confidentiality. At Miami Special Care, I handle appointment-related workflows while verifying insurance eligibility, processing specialist referrals, and supporting clear, responsive communication that enhances the patient experience.

My experience includes virtual and on-site medical records work, where I communicated effectively with staff, patients, and insurance companies, coordinated responses to subpoenas and legal requests with legal counsel, and processed medical records requests according to facility, state, and federal laws. I also upload physician progress notes, history, and physicals into electronic medical records and use EMR systems like Care Cloud and Athena Health to ensure compliance and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Service Coordinator

Current

Community Medical Group

Aug 2024 - Present (1 year 10 months)

Answered calls and made follow-up, reminder, and missed-appointment outreach to support patient care coordination and customer experience. Verified insurance eligibility, processed specialist referrals, and helped arrange PCP appointments and transportation.

Appointment Scheduling Insurance Verification

Medical Records Specialist

Virtual Md

Dec 2022 - Aug 2024 (1 year 8 months)

Coordinated medical record requests and legal/subpoena responses by working with legal counsel to protect patient privacy. Communicated with patients, staff, and insurance companies and uploaded physician documentation into electronic medical records.

Medical Records Management HIPAA compliance Insurance Verification Confidentiality

Medical Appointment Scheduler

Miami Special Care

Nov 2021 - Nov 2022 (1 year)

Scheduled appointments and managed cancellations while maintaining strict patient confidentiality under HIPAA. Improved communication between front desk and clinical staff by providing accurate, up-to-date appointment information and responding to inbound calls.

Appointment Scheduling HIPAA Customer Service Care Coordination