Open to opportunities

Stephanie Itu

@stephanieitu

Message

I keep operations organised through accurate records, customer support, and reliable administrative coordination.

Nigeria

Message

What I'm looking for

I'm looking for an administrative, operations, data management, or customer support role where I can maintain accurate records, follow clear processes, support customers, and contribute to organised daily operations.

I've supported airport operations at FAAN by maintaining accurate operational data, organising records for reporting and inspections, and managing internal memos in a structured, discreet environment.

At JVL Logistics Company, I processed 40+ customer parcels daily, tracked waybills, coordinated with delivery drivers, and resolved customer enquiries through calls and live chat. I also bring high-volume customer service and accurate POS transaction handling from Savealot Retail Store, supported by a B.Tech. in Mathematics and Zendesk Agent certification.

Experience

Work history, roles, and key accomplishments

Admin Support – Airport Operations Department

FAAN (Federal Airports Authority of Nigeria)

Jan 2023 - Dec 2024 (1 year 11 months)

Provided administrative support, data management, and operational documentation. Recorded and maintained operational data, cleaned and organized data for reporting, and supported inspection processes.

Data Entry Record keeping Data Cleaning Documentation Microsoft Office Google Workspace