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Steffi Archila

@steffiarchila

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Accounting & financial operations analyst improving controls, reconciliations, and billing accuracy.

Guatemala

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What I'm looking for

I’m looking for a role where I can own billing/transactional accuracy, strengthen financial controls, and drive process improvement through data analysis and reconciliations—while partnering with stakeholders to resolve issues quickly and reliably.

I’m an Accounting and Financial Operations professional with 8+ years of experience in Accounts Payable, billing operations, reconciliations, invoice validation, discrepancy resolution, financial controls, audit support, and process improvement. I’ve supported US-based stakeholders in high-volume transactional environments, partnering with stakeholders to resolve billing, documentation, and order-related issues.

In recent roles, I analyze operational data, generate reports to support business decision-making, and validate customer orders and contractual documentation to ensure accurate invoice generation and revenue recognition. I’m an advanced Excel and Oracle user, and I bring a strong analytical background combining financial operations, customer service, quality control, and technical project support, including initiatives that improve invoice accuracy and reduce payment delays.

Experience

Work history, roles, and key accomplishments

Current

Xerox Sales Business Specialist

Current

Hcl Technologies

Jan 2025 - Present (1 year 5 months)

Support sales and finance operations through accurate transactional processing and reporting. Analyze operational data and resolve billing, documentation, and order-related issues with stakeholders.

Billing Operations Data Analysis Invoice Processing Stakeholder Management Order Processing

Financial Install Rep - Order Processing

Hcl Technologies

Jun 2021 - Dec 2024 (3 years 6 months)

Validated customer orders and contractual documentation to ensure accurate invoice generation and revenue recognition. Resolved billing discrepancies and account adjustments while maintaining compliance with financial controls and company policies.

Order Processing Invoice Processing Revenue Recognition Accounts Receivable Billing Operations Financial Reconciliations Financial Control

UPS AP Resolutions Supervisor

Xerox / Conduent

Jan 2014 - Jan 2018 (4 years)

Performed invoice reconciliations and root-cause analysis of payment discrepancies, improving invoice accuracy and reducing payment delays. Supported audit readiness, compliance reviews, and invoice/financial documentation controls.

Accounts Payable Root Cause Analysis Audit Support Financial Control Financial Documentation

Customer Service Representative

Atento Guatemala

Jan 2020 - Present (6 years 5 months)

Resolved customer inquiries and complaints in a timely manner while maintaining high customer satisfaction. Provided product and service information and developed strong communication and problem-solving skills.

Customer Service Complaint Handling Conflict Resolution Communication Problem Solving Service Operations

Jr. Electronic Engineer - R&D

Selecom S.A.

Jan 2019 - Present (7 years 5 months)

Conducted research and evaluation of electronic and telecommunications technologies. Performed testing, validation, and quality control, and prepared technical documentation to support internal monitoring and improvement projects.

Research & Evaluation Testing and Validation Quality Control Technical Documentation Telecommunications