Open to opportunities

Starr Tiara

@starrtiara

Message

Aspiring journalist and communications professional blending social media, writing, and customer-facing experience.

United States

Message

What I'm looking for

I’m looking for an opportunity in mass media where I can build newsroom and reporting experience, strengthen my news writing and multimedia skills, and grow as a journalist while contributing clear communication and reliable support.

I’m a creative mass media arts and communications student focused on growing as a journalist. Through Clark Atlanta University’s CAU FinLit program, I created social media content, reviewed and updated digital drafts, and engaged consumers to strengthen program outreach.

I also bring hands-on communication and service experience—from public speaking and creative writing to customer support roles where I helped people with tax refunds, tech support issues, and order status questions. With background as an Adult Protective Services Investigator and a Division of Family & Children Services case manager, I’m used to handling sensitive situations with care, clarity, and responsibility.

Experience

Work history, roles, and key accomplishments

TurboTax Product Support Agent

TurboTax

Jan 2020 - Jan 2022 (2 years)

Provided customer support for refunds and tech support issues, including navigating customers through tax refunds and checking refund status.

Customer Support Refunds Tech Support Tax Refund Status Troubleshooting

Nike Product Support Agent

Nike

Jan 2020 - Jan 2021 (1 year)

Helped customers check order status and find products that fit their needs.

Order Status Support Customer Service

Social Media Content Creator

Clark Atlanta University

Jan 2018 - Jan 2020 (2 years)

Created and managed social media content for CAU FinLit, including drafting and publishing updates and monitoring engagement.

Content Writing Editing Social Media Monitoring social media engagement

Peer Counselor

Clark Atlanta University

Jan 2018 - Jan 2020 (2 years)

Supported the CAU FinLit peer counselling program by working with staff, organizing and facilitating events, and assisting students with FAFSA and scholarship applications.

Event Coordination Student Support FAFSA Scholarship

Year Book Committee

Westlake High School

Jan 2018 - Present (8 years 6 months)

Contributed to yearbook production by meeting deadlines, proofreading copy, reviewing page completion, and producing written stories through interviewing and research.

Proofreading Copy Editing Interviewing Research

Adult Protective Services Investigator

Adult Protective Services

Handled case loads and closed cases involving self-neglect, exploitation, sexual abuse, and physical abuse.

Case Management

Family & Children Services Case Manager

Division of Family & Children Services

Managed cases and supported foster care children and families by closing cases and providing assistance.

Case Management Foster Care

Education

Degrees, certifications, and relevant coursework

Clark Atlanta University

Bachelor of Arts, Mass Media Arts: Radio, Television, Film

Grade: 3.2 GPA; Dean's List

Activities and societies: Coursework included Introduction to Radio/Television/Film, News Writing, Speech 101, Multimedia Writing, and Reporting.

Earned a B.A. in Mass Media Arts: Radio, Television, Film. Completed coursework including news writing, speech, multimedia writing, and reporting, with a 3.2 GPA and Dean's List.