SRIJONI DAS
@srijonidas
Batch Manager at Physics Wallah coordinating academic operations, faculty schedules, and content and test delivery.
IndiaWhat I'm looking for
At Physics Wallah, I manage day-to-day batch operations, coordinating with faculty, academic teams, students, and internal stakeholders.
I coordinate live-class arrangements, faculty schedules, batch workflows, announcements, and academic planners. I also manage class content, tests, quizzes, Quiz Library content, and class notes.
I track operational data, KPIs, audit activities, and process compliance, and prepare performance and operational reports. I identify process gaps and follow up with cross-functional teams to support smooth academic delivery.
I received Performer of the Quarter recognition at Physics Wallah for streamlining faculty scheduling, improving interdepartmental coordination, and delivering performance reports. My experience also includes customer service at Tech Mahindra (for Flipkart) and business operations and recruitment support at Kotak Mahindra Life.
Experience
Work history, roles, and key accomplishments
Batch Manager
Physics Wallah
Dec 2022 - Present (3 years 11 months)
Manage day-to-day academic and batch operations, coordinating with faculty, academic teams, students, and internal stakeholders. Track operational data, KPIs, and prepare performance reports.
Handled customer service queries and supported customer-success activities while following defined service and quality guidelines. Coordinated resolution of service-related issues and maintained timely communication with customers and internal teams.
Deputy Manager
Kotak Mahindra Life
Sep 2021 - May 2022 (8 months)
Managed team activities and supported day-to-day business operations and recruitment. Supported business strategy, process optimization, and team performance activities.
Education
Degrees, certifications, and relevant coursework
Dinabandhu Andrews Institute of Technology and Management
Bachelor of Business Administration (Honors), Business Administration
Grade: 8.43 CGPA
Graduated with a BBA (H) degree, achieving a CGPA of 8.43.
Khanpur Nirmalabala Sarkar Girl's High School
Higher Secondary Certificate, General Studies
Grade: 68%
Completed Class XII with 68% marks.
Khanpur Nirmalabala Sarkar Girl's High School
Secondary School Certificate, General Studies
Grade: 60%
Completed Class X with 60% marks.
NPTEL/SWAYAM – IIT Kharagpur
Certificate, Soft Skills
Grade: Silver Medal
Awarded a Silver Medal for the course 'Soft Skills for Business Negotiations and Marketing Strategies'.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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