Sreeram C R

Manage the full lifecycle of applications including planning, development coordination, deployment, maintenance, and decommissioning. Oversee L2/L3 support, incident management, release and change management, and SLA governance.

Orchestrated end-to-end project lifecycle management across 15+ high-impact projects, leveraging Agile, Scrum, Kanban, and Lean methodologies to ensure 100% on-time delivery and a 20% increase in team efficiency. Championed client-centric initiatives through strategic upsell and cross-functional collaboration, leading to a 30% improvement in client retention and satisfaction.

Managed project delivery and service management, ensuring alignment with business goals and stakeholder expectations.

Supported knowledge transfer and enablement initiatives within the PMO, ensuring effective project coordination and documentation.

Led training programs and initiatives, developing instructional content and facilitating learning sessions for teams.

Pursued Master of Computer Applications (MCA) from Bangalore University from 2012 to 2015.

Completed Bachelor of Computer Applications (BCA) from Bharathiar University from 2009 to 2012.

Certified SAFe Agilist 6.0, demonstrating expertise in Lean-Agile practices at enterprise scale.

Certified in Zoho Projects, demonstrating proficiency in project management and collaboration tools.

Certified in Instructional Design, demonstrating expertise in creating effective learning experiences.