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Srajan Gahlaut

@srajangahlaut

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I turn operational and customer data into actionable insights using Python, SQL, and Power BI.

India

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What I'm looking for

I'm seeking a Data Analyst role where I can combine operational experience with Python, SQL, Power BI, and Excel to track key metrics, improve processes, and support data-driven business decisions.

I've led service operations at Marwar Motors, managing a team of 22+ members while tracking performance metrics and operational KPIs to improve daily output.

I handled 50+ customer interactions each day and reduced customer complaints by 30% through data-backed resolution strategies. By analyzing customer feedback and service trends, I helped achieve the highest customer retention rate in Rajasthan.

I've built Python and SQL analytics projects including an RFM segmentation model across 100K+ e-commerce transactions and a credit-risk framework for 50K+ loan applications. My dashboards surface customer lifetime value, repeat purchases, NPAs, and delinquency trends.

I use Python, MySQL, Pandas, NumPy, Power BI, and Advanced Excel to turn raw data into business decisions, with hands-on experience in EDA, statistics, preprocessing, and Generative AI concepts.

Experience

Work history, roles, and key accomplishments

Service Manager

Marwar Motors

Jan 2015 - Oct 2021 (6 years 9 months)

Led and managed a team of 22+ members, tracking performance metrics and operational KPIs to improve daily output. Handled 50+ customer interactions daily and reduced overall customer complaints by 30% through data-backed resolution strategies.

Team Leadership KPI Tracking Customer Service Data Analysis Process Optimization