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Soraya Mackvandian

@sorayamackvandian

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Administrative Assistant delivering reliable customer service, organized operations, and precise documentation.

United States

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What I'm looking for

I’m looking for a role where I can bring organized administrative support and excellent customer service, while also supporting operational accuracy through careful documentation, process follow-through, and attention to detail.

I bring a strong administrative foundation paired with customer-facing experience. I provided quality customer service over the phone and in person, and I’m comfortable handling cash, card, and check transactions between customers and vendors.

I’ve processed intake information for new and old customers for multiple services, and I’ve created estimates and contracts for weed application, labor, abatement, and more. I handle clerical duties like organizing paperwork, filing invoices, and keeping track of bids using online tools.

In quality-focused operations, I served as a Quality Control Manager, formulating SOPs across 5 stages of CBD isolate processing and testing each stage using High-Performance Liquid Chromatography (HPLC). I also supported production output by assisting with weekly processing needs ranging from 500kg to 1800kg.

I’m reliable and detail-oriented, with a “highly organized & reliable” working style supported by time management, problem-solving, and interpersonal skills. Whether managing supplies, documenting production records, or working independently and as a team, I focus on clean execution and accurate records.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

NOCO Mechanical & Alignment

Jul 2024 - Jan 2026 (1 year 6 months)

Provided customer service by phone and in person and handled cash, card, and check transactions between customers and vendors. Maintained a clean, professional work environment and managed supplies.

Customer Service Cash Handling Card & Check Transactions Supply Management Attention To Detail Microsoft 365

Administrative Assistant

Hired Gun Weed & Pest Control

Jan 2024 - Jul 2024 (6 months)

Processed intake information for new and returning customers across multiple services and created estimates and contracts for weed application, labor, and abatement. Performed clerical work including organizing paperwork, filing invoices, and tracking bids using Zoho, AgTerra, and QuickBooks.

Customer Intake Estimation Contract Creation Clerical Work Paper Organization Zoho AgTerra Quickbooks Time Management

Quality Control Manager

Hemp Nectar

Jan 2021 - Dec 2023 (2 years 11 months)

Formulated standard operating procedures (SOPs) for five stages of CBD isolate processing and assisted with weekly production output. Tested product stages using High-Performance Liquid Chromatography (HPLC) and supported quality-focused documentation.

SOP Development CBD Isolate Processing Quality Control Production Support Documentation Management & Leadership Attention To Detail

Distillation Technician

UCANN

Jun 2020 - Dec 2020 (6 months)

Worked on a production line running six days a week, operating the winterization stage of hemp flower to crude oil and assisting with distillation to refined CBD distillate. Documented and corrected production records in the distillation room.

Winterization Distillation CBD Distillate Production Documentation Teamwork

Farm Hand

Raisin’ Roots

Jan 2020 - Jun 2020 (5 months)

Assisted with growing food on a small-scale diversified farm and worked both independently and as part of a team at a fast pace. Helped set up for and sell produce at the farmer’s market.

Diversified Crop Growing Teamwork Independent work Farmer’S Market Sales Time Management