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Sophie Uschmann

@sophieuschmann

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Multidisciplinary finance and digital media specialist blending analytical rigor with creative strategy.

Spain

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What I'm looking for

I seek roles combining financial operations and digital media where I can optimize processes, lead integrations, collaborate cross-functionally, and grow community-driven brand initiatives.

I am a multidisciplinary specialist with experience in financial operations, accounts payable, and customer escalations, combined with hands-on digital media and content creation. I have optimized AP processes, implemented system enhancements, and acted as a ServiceNow key user while collaborating cross-functionally with legal, logistics and product teams to resolve high-impact cases.

I also founded and grew Mediterratreasures to a 45K+ community, leading content strategy, storytelling, brand collaborations and analytics across Instagram and Meta. I bring a solution-oriented mindset, strong stakeholder management, and a track record of driving efficiency and measurable results through process optimization and system integration.

Experience

Work history, roles, and key accomplishments

Current

Contact Management Specialist

Current

Zalando SE

Jul 2025 - Present (3 months)

Resolved complex customer escalations across markets and channels, collaborating with Legal, Logistics and external partners to deliver brand-aligned solutions and improve service quality. Acted as ServiceNow key user, testing features and driving tool optimization with product teams.

Customer Escalation ServiceNow Cross Functional Collaboration Process Improvement Stakeholder Management Data Analysis Problem Solving

Current

Founder & Content Creator

Current

Mediterratreasures

Jan 2022 - Present (3 years 9 months)

Built a community of 45K+ followers around Mediterranean lifestyle and sustainability by creating content strategies, visuals and storytelling across Instagram and Meta, and managing brand collaborations and analytics.

Content Strategy Social Media Growth Influencer Marketing Analytics Brand Partnerships Visual Storytelling

Specialist Accounts Payable

Zalando SE

Apr 2022 - Jul 2024 (2 years 3 months)

Optimized accounts payable processes and implemented system enhancements that increased efficiency; negotiated early payment terms and led ticketing system integration to streamline cross-departmental workflows.

Accounts Payable Process Optimization Ticketing Systems System Integration

Senior Assistant Accountant

Zalando SE

Jul 2021 - Mar 2022 (8 months)

Performed invoice validation and reconciliations in line with corporate and external audit requirements and resolved escalations to improve client relationships via strategic collaboration.

Audit & Compliance Financial Reporting Escalation Management Microsoft Office