Open to opportunities

Sophie Chiemena

@sophiechiemena

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Front Desk and Social Media Manager driving customer engagement and sales growth.

Nigeria

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What I'm looking for

I seek a role where I can combine front-desk administration and social media expertise to drive engagement, exceed sales targets, and support brand growth in a collaborative, growth-oriented team.

I am a highly motivated Front Desk and Social Media Manager with proven experience in customer service, digital marketing, sales, and administrative management. I combine strong customer-relations skills with creative content strategies to build meaningful audience connections.

In prior roles I managed front-desk operations, coordinated client communication, and supported branding initiatives while handling social media accounts that achieved measurable growth—from growing an Instagram page to over 1,000 followers to increasing another account from 120K to 145K followers.

I consistently deliver quality service and measurable results, including boosting Jiji.ng sales by 80%, exceeding sales targets by 70%, and contributing to a 3-day sales event that generated over ₦100 million. I work confidently with tools such as Microsoft Word, QuickBooks, Canva, and Adobe.

Experience

Work history, roles, and key accomplishments

Sales Associate

PU Exchange Services

Engaged clients and managed transactions to ensure customer satisfaction and increase repeat sales through relationship management and effective communication.

Sales Client Engagement Customer Relationship Management Communication

Front Desk Manager

Value Knox Corporate Branding and Prints Company

Managed front desk operations and administrative duties, ensuring smooth client-department communication and supporting branding and social media initiatives to improve client engagement.

Customer Service Front Desk Duties Administrative Management Client Relations Social Media Support Communication

Front Desk Assistant

Chiquita’s Hairs

Managed social media and customer communications, grew Instagram from 120K to 145K+ followers, increased engagement and helped surpass sales targets by 60%, contributing to ₦100M in a 3-day sales event.

Social Media Management Customer Communications Campaign Management Content Creation

Customer Service & Social Media Manager

Lugas Mobile

Handled customer inquiries and sales online/offline, grew Instagram to 1,000+ followers and boosted Jiji.ng sales by 80%, while exceeding sales targets by 70% through creative marketing and service.

Customer Service Social Media Management E‑Commerce (Jiji.Ng)Sales Strategy Content Creation