Sophia Bautista
@sophiabautista
Behavioral therapist and customer support professional with strong communication and documentation skills.
What I'm looking for
I am a behavioral therapist trained in evidence-based interventions such as Applied Behavioral Analysis (ABA) and Cognitive Behavioral Therapy (CBT), with hands-on experience delivering one-on-one therapy, monitoring client progress, and collaborating with families to ensure coordinated care.
Prior to my clinical role, I worked in customer service as an inbound support and chat agent, using consultative techniques to resolve inquiries, assist with technical and billing issues, and maintain accurate customer records. I bring strong active listening, documentation, and problem-solving skills to every role.
I am organized, adaptable, and committed to client-centered outcomes, with additional experience in campus organizations handling public relations and fundraising initiatives. I hold a BS in Psychology and completed a 40-hour Registered Behavioral Technician training.
Experience
Work history, roles, and key accomplishments
Behavioral Therapist
Unknown
Jan 2025 - Nov 2025 (10 months)
Provided one-on-one therapy using evidence-based interventions (ABA, CBT), maintained accurate case documentation, responded to crises following safety protocols, and collaborated with families to adjust treatment plans based on client progress.
Customer Service Representative
Unknown
Sep 2023 - Nov 2024 (1 year 2 months)
Handled inbound and chat support by resolving technical, billing, and order issues, maintained accurate customer records, and employed consultative sales techniques to identify cross-selling opportunities and improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Science, Psychology
2020 - 2023
Activities and societies: Action Guild (Public Relation Committee), PUP Peer Facilitator (Finance Committee)
Completed a Bachelor of Science in Psychology from July 2020 to September 2023, focusing on psychological principles and applied behavioral knowledge.
Polytechnic University of the Philippines
Bachelor of Science, Management Accounting
2019 - 2020
Pursued a Bachelor of Science in Management Accounting from July 2019 to May 2020.
Availability
Location
Authorized to work in
Job categories
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