Sonia Clair

I've spent over five years delivering customer support through inbound and outbound calls, live chat, and email. I resolve billing, account, and product inquiries while maintaining strong customer satisfaction.

In my current customer service work, I handle complaints with empathy, maintain accurate CRM records, and collaborate with internal teams on complex concerns. I consistently meet KPIs for response time, quality assurance, and customer satisfaction.

Since 2023, I've also worked as a freelance graphic designer, creating logos, social media graphics, marketing materials, and promotional content. I develop visual identities that align with each client's branding goals.

I use Adobe Creative Suite and Canva to deliver polished print-ready and digital designs on deadline. I bring communication, problem-solving, and creativity to every customer and client interaction.