sonal ankolekar

I am a dedicated consultant with a strong background in CRM and ERP systems, particularly in SAP Cloud for Customer (C4C) and SAP Materials Management (MM). My recent role at PricewaterhouseCoopers Services LLP involved configuring and customizing Service Cloud components, which streamlined ticket management and significantly reduced routing errors by 90%. I take pride in my ability to enhance sales processes and improve reporting accuracy through data-driven decisions.

Throughout my career, I have collaborated closely with stakeholders to design and document new business processes, ensuring that customer service operations are efficient and effective. My experience spans various roles, including functional consultant and associate CRM, where I successfully managed system administration and executed crucial data migration tasks. I thrive in dynamic environments and am committed to delivering high-quality results that drive business success.