Som munda
@sommunda
Facility Management professional specializing in Maximo administration, MIS, data stewardship, and Excel analytics.
IndiaWhat I'm looking for
I am a Facility Management professional with nearly seven years' experience administering IBM Maximo (7.5/7.6), designing workflows, developing BIRT reports, and implementing MIS solutions using Excel, SQL and Power BI to drive operational efficiency.
I combine hands-on Maximo configuration and asset lifecycle management with data stewardship and customer-facing support experience, delivering validated data, dashboards, and process automation to improve decision-making and program performance.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
Nimbus BPO
Mar 2025 - Jul 2025 (4 months)
Managed inbound customer queries for device buyback, scheduled pickups, resolved payment and transactional issues, and coordinated with the team for accurate service delivery.
Researched and validated HCP/HCO data, uploaded verified records into Veeva CRM, and performed routine QA to ensure high data quality and timely delivery against targets.
CAFM Administrator
Farnek Services LLC
May 2018 - Jan 2024 (5 years 8 months)
Designed, implemented, and managed Maximo-based CAFM systems to streamline asset lifecycle and maintenance operations, improved reporting with SQL/Power BI and automated workflows to increase operational efficiency.
Customer Care Executive
Minacks
Sep 2015 - Mar 2018 (2 years 6 months)
Handled inbound/outbound customer calls, resolved queries, logged interactions in CRM, and met performance targets to maintain high customer satisfaction.
Computer Operator
Man Co LLC
May 2012 - Jul 2015 (3 years 2 months)
Operated and maintained computer systems, managed data entry and backups, resolved technical issues, and coordinated with IT for installations and upgrades.
Education
Degrees, certifications, and relevant coursework
IIMT
Graduate (pursuing), Computer Science
Activities and societies: NIIT training (pursuing), postgraduate coursework
Pursuing graduate-level coursework in computer science and related IT subjects with ongoing studies through 2025.
Ram Bilash Vidyalaya
Intermediate, Intermediate
2004 - 2006
Completed intermediate-level schooling (higher secondary) from 2004 to 2006.
St. Peter School
Matriculation, Matriculation
2003 - 2004
Completed matriculation level education in 2003–2004.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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