Open to opportunities

Somanini User

@somaniniuser

Project Delivery and Application Support leader specializing in QA, AMS, and service delivery for government and enterprise.

India

Message

What I'm looking for

I seek a senior delivery or support leadership role where I can drive QA/AMS excellence, own SLAs/KPIs, mentor teams, and improve service reliability in government or enterprise environments.

I am a Project Delivery and Application Support leader with over 16 years of IT experience, including 13+ years focused on QA, AMS delivery, application support, and service management. I have led QA governance, SLA/KPI-driven operations, and end-to-end service delivery across Abu Dhabi government, regulatory, media, and enterprise sectors.

I have owned AMS and QA operations, managed large-scale service portfolios (including government digital services and regulatory systems), and driven quality, risk assessment, and DR planning. I have participated in RFP responses, service design and transition, and delivered improvements in availability and performance for mission-critical systems.

I lead and mentor cross-functional teams, implement QA frameworks and compliance (ISO/CMMI, WCAG/ADA), and act as the primary escalation point to ensure service stability and release readiness. I focus on measurable outcomes, governance, and customer engagement to sustain continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Digital Project Manager

Current

Reach Employment Services

May 2022 - Present (3 years 7 months)

Lead AMS and QA operations with ownership of SLAs, KPIs, problem management, and release coordination, ensuring service stability for Salesforce-based regulatory systems across Abu Dhabi.

Application Management QA Management SLA Management Salesforce Release Management Incident Management Problem Management

Project and QA Manager

Edge Technologies

Oct 2019 - May 2022 (2 years 7 months)

Managed quality governance and support operations for 1,100+ government services (TAMM), delivering testing reports, operational readiness, and release coordination across stakeholders.

Service Delivery Stakeholder Management Quality Operational Readiness Risk Communication

SQA Manager

Apalya Technologies

Mar 2019 - Oct 2019 (7 months)

Defined test strategies, plans, and schedules and supported ISO/CMMI audit processes to ensure compliance and quality standards across projects.

Test Strategy Test Planning ISO Test Management QA Processes

SQA Manager

Innocore Solutions

Nov 2018 - Mar 2019 (4 months)

Established and enforced QA standards and best practices, led and mentored QA teams, and managed hiring, training, and performance evaluation of QA engineers.

QA Management QA Processes Mentoring Recruitment Performance Management Manual Testing Resource Planning

SQA Manager

Gilbarco Veeder-Root

Aug 2017 - Nov 2018 (1 year 3 months)

Supervised QA operations and defined governance models, dashboards, and quality metrics to validate functional, non-functional, regression, usability, and security requirements.

Test Management Non Functional Testing Security Testing Regression Testing Dashboards Test Execution

QA Lead

Deque Systems

Oct 2015 - Jan 2017 (1 year 3 months)

Owned accessibility QA and WCAG/ADA compliance, implementing manual and automated accessibility testing standards and partnering with global engineering teams for enforcement.

Accessibility Testing Accessibility Compliance Automated Testing Manual Testing Enforcement Cross Functional Collaboration

Associate QA Lead

TA Digital

Jan 2011 - Sep 2015 (4 years 8 months)

Led QA for CMS and enterprise digital platforms, driving automation initiatives with Selenium and API frameworks and managing regression cycles and release certification.

Selenium API Testing CMS Testing Automation Regression Testing Release Certification Automation Framework

QA Analyst

IVY Comptech

Dec 2005 - Nov 2009 (3 years 11 months)

Managed QA for high-availability gaming and financial platforms requiring 24/7 uptime, directing automation, performance validation, and production stability efforts.

Performance Testing Automation High Availability Risk Assessment Stability Testing Incident Response Monitoring

EDP Officer

Kinetic Lease & Finance

Jul 1998 - Oct 2003 (5 years 3 months)

Handled IT support, database management, and application maintenance for financial systems, ensuring accurate data processing and integrity of organizational records.

IT Support Database Management Data Processing Data Integrity Troubleshooting System Administration