Somanini User
@somaniniuser
Project Delivery and Application Support leader specializing in QA, AMS, and service delivery for government and enterprise.
What I'm looking for
I am a Project Delivery and Application Support leader with over 16 years of IT experience, including 13+ years focused on QA, AMS delivery, application support, and service management. I have led QA governance, SLA/KPI-driven operations, and end-to-end service delivery across Abu Dhabi government, regulatory, media, and enterprise sectors.
I have owned AMS and QA operations, managed large-scale service portfolios (including government digital services and regulatory systems), and driven quality, risk assessment, and DR planning. I have participated in RFP responses, service design and transition, and delivered improvements in availability and performance for mission-critical systems.
I lead and mentor cross-functional teams, implement QA frameworks and compliance (ISO/CMMI, WCAG/ADA), and act as the primary escalation point to ensure service stability and release readiness. I focus on measurable outcomes, governance, and customer engagement to sustain continuous improvement.
Experience
Work history, roles, and key accomplishments
Digital Project Manager
Reach Employment Services
May 2022 - Present (3 years 7 months)
Lead AMS and QA operations with ownership of SLAs, KPIs, problem management, and release coordination, ensuring service stability for Salesforce-based regulatory systems across Abu Dhabi.
Project and QA Manager
Edge Technologies
Oct 2019 - May 2022 (2 years 7 months)
Managed quality governance and support operations for 1,100+ government services (TAMM), delivering testing reports, operational readiness, and release coordination across stakeholders.
SQA Manager
Apalya Technologies
Mar 2019 - Oct 2019 (7 months)
Defined test strategies, plans, and schedules and supported ISO/CMMI audit processes to ensure compliance and quality standards across projects.
SQA Manager
Innocore Solutions
Nov 2018 - Mar 2019 (4 months)
Established and enforced QA standards and best practices, led and mentored QA teams, and managed hiring, training, and performance evaluation of QA engineers.
SQA Manager
Gilbarco Veeder-Root
Aug 2017 - Nov 2018 (1 year 3 months)
Supervised QA operations and defined governance models, dashboards, and quality metrics to validate functional, non-functional, regression, usability, and security requirements.
QA Lead
Deque Systems
Oct 2015 - Jan 2017 (1 year 3 months)
Owned accessibility QA and WCAG/ADA compliance, implementing manual and automated accessibility testing standards and partnering with global engineering teams for enforcement.
Associate QA Lead
TA Digital
Jan 2011 - Sep 2015 (4 years 8 months)
Led QA for CMS and enterprise digital platforms, driving automation initiatives with Selenium and API frameworks and managing regression cycles and release certification.
QA Analyst
IVY Comptech
Dec 2005 - Nov 2009 (3 years 11 months)
Managed QA for high-availability gaming and financial platforms requiring 24/7 uptime, directing automation, performance validation, and production stability efforts.
EDP Officer
Kinetic Lease & Finance
Jul 1998 - Oct 2003 (5 years 3 months)
Handled IT support, database management, and application maintenance for financial systems, ensuring accurate data processing and integrity of organizational records.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Master's in Computer Management, Computer Management
Completed a postgraduate program focused on management principles and computing applications.
Savitribai Phule Pune University
Bachelor of Commerce, Commerce
Completed undergraduate studies in commerce covering accounting, finance, and business subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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