Open to opportunities

Sofia Cortes

@sofiacortes

Message

Dedicated billing coordinator with strong customer service skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated billing coordinator with extensive experience in managing billing processes across various legal and financial organizations. My journey began as a Billing Assistant at Jones Day, where I honed my skills in using the Elite system to draft and issue bills while ensuring compliance with established procedures. Over the years, I have developed a keen eye for detail and a strong understanding of billing protocols, which has enabled me to excel in my roles.

At Clyde & Co, I took on more responsibilities, running daily and weekly billing guides for fee earners and addressing ad-hoc requests efficiently. My current position at Morgan Lewis has further solidified my expertise, where I lead WIP monthly meetings and liaise with partners to ensure accurate billing practices. I pride myself on my ability to communicate effectively with teams and clients, always striving to deliver outstanding customer service while meeting tight deadlines.

Experience

Work history, roles, and key accomplishments

Current

Billing Coordinator

Current

Morgan Lewis

Oct 2023 - Present (1 year 8 months)

Responsible for WIP monthly meetings with Partners, running billing guides, drafting and finalizing bills per client agreements, and liaising with finance teams for rate and currency changes. Proficient in Elite 3e.

Billing Coordination Financial Reporting Team Collaboration

Billing Assistant

Clyde & Co

Jun 2021 - Oct 2023 (2 years 4 months)

Managed daily and weekly billing guides for fee earners, handled ad-hoc requests, drafted bills, and issued them to clients while ensuring compliance with procedures. Collaborated with finance teams for updates.

Billing Management Elite System Client Communication

Billing Assistant

Jones Day

Sep 2019 - Feb 2021 (1 year 5 months)

Provided billing support by drafting bills, running billing guides, and maintaining records. Liaised with Partners for reporting and ensured timely approvals of drafts.

Elite System Time Management

Billing Assistant

Cripps Pemberton Greenish LLP

Aug 2018 - Aug 2019 (1 year)

Utilized Elite system for bill production, managed ad-hoc requests, and ensured timely approval and issuance of bills to clients, maintaining accurate records.

Billing Production Elite System Client Communication Time Management

Customer Service and Payroll Administrator

Maxipay Accounting Services

Jul 2017 - Jun 2018 (11 months)

Managed worker registrations for payroll, provided telephone support for inquiries, and handled sensitive documents while ensuring compliance with regulations.

Customer Service Payroll Management Compliance Communication Skills

Sales and Procurement Administrator

Stobart Biomass

Nov 2016 - Jul 2017 (8 months)

Handled haulage administration, communicated ETAs to customers, identified leads for the sales team, and organized operational documents.

Sales Support Administration Lead Generation Document Management

Customer Service Administrator

AXA PPP Healthcare

May 2015 - May 2016 (11 months)

Managed incoming post for customer claims, ensured compliance with data protection standards, and assisted members with online account inquiries.

Customer Service Data Protection Communication Skills

Education

Degrees, certifications, and relevant coursework

West Kent College

Access Course, Health Studies

2010 - 2011

Grade: Merits and distinctions

Completed an Access course in Health Studies covering Mathematics, Human Biology, Chemistry, Psychology, IT skills, and Study skills. Achieved Merits and distinctions in all subjects.