In the iGaming industry, I managed high-value accounts as a VIP Chat Support and CRM Specialist, tailoring deposit and betting limits and offering personalized bonuses to support retention.
I handled more than 200 customer inquiries daily and managed up to 12 concurrent live chats using JIVO, JIRA, and CRM platforms. I also helped with withdrawals, technical game issues, KYC and SoF verifications, and compliance checks.
At Careem, I worked as a Team Lead Chat Support, coordinating shift coverage and enforcing SLA standards. I audited chat transcripts and trained new hires on help desk tools.
In my part-time Sales and Account Manager role at Amazon USA, I optimized product listings, pricing, and PPC campaigns, analyzed sales and competitor trends, and negotiated with suppliers.
