Open to opportunities

Sloane Knight

@sloaneknight

Licensed insurance agent specializing in property & casualty with strong client relationships and risk assessment skills.

United States

Message

What I'm looking for

I seek a client-focused insurance role where I can apply licensing, risk assessment, and relationship-building to improve retention and streamline policy management.

I am a licensed insurance professional with extensive experience in property, casualty, and commercial accounts, focused on delivering tailored coverage and exceptional service.

At Sloane Varallo Insurance, I developed customized insurance plans, conducted thorough risk assessments, and collaborated with underwriters to ensure accurate policy issuance and regulatory compliance.

My background in customer service at State Farm and Varallo Insurance Agency sharpened my conflict resolution, client retention, and account management skills, and I consistently maintained high standards of professionalism under pressure.

I prioritize clear communication, efficient claims and renewal processes, and building long-term client relationships that improve satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Insurance Agent

Current

Sloane Varallo Insurance

Jan 2018 - Present (8 years 2 months)

Developed customized insurance plans and conducted risk assessments for property, casualty and commercial accounts, improving client retention and claims processing efficiency. Managed client relationships, renewals, and collaborated with underwriters to ensure accurate policy issuance and compliance.

Risk Assessment Client Relations Policy Issuance Claims Processing Customer Service Property & Casualty Account Management Insurance Licensing

Customer Service Representative

State Farm

Jan 2012 - May 2018 (6 years 4 months)

Facilitated customer inquiries across channels and promoted products and services, enhancing customer satisfaction through timely, accurate responses. Built and maintained strong client relationships that supported product uptake and retention.

Customer Service Client Relations Product Promotion Communication Relationship Management

Customer Service Representative

Varallo Insurance Agency

Jan 2006 - Jan 2012 (6 years)

Managed escalated complaints, applied conflict-resolution strategies, and trained new representatives, resulting in improved customer loyalty and repeat business. Maintained professionalism under pressure while resolving disputes.

Complaint Resolution Conflict Resolution Customer Service Escalation Management Communication Stress Management Relationship Building

Education

Degrees, certifications, and relevant coursework

Saint Cecilia Academy

High School Diploma, High School

High School Diploma from Saint Cecilia Academy in Nashville, TN.

Kaplan Financial Education

Professional License/Certification, Insurance

Completed licensing coursework through Kaplan Financial Education resulting in property, casualty, and life insurance licensing (including Alabama non-resident license).