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Slavica Ilievska

@slavicailievska

Experienced Back Office Sales professional skilled in optimizing sales operations.

North Macedonia
Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my sales support expertise.

I am an experienced Back Office Sales professional with years of expertise in order processing, CRM software, and sales support. My skills in optimizing sales operations ensure smooth workflows and exceptional customer service. I pride myself on my strong attention to detail, problem-solving abilities, and organizational skills.

Throughout my career, I have successfully managed sales databases, prepared accurate sales quotations, and coordinated sample production. My experience at Magna Mirrors has equipped me with the ability to assist in budget planning and develop sales forecasts based on market trends. I am committed to delivering results and supporting my team in achieving our goals.

Experience

Work history, roles, and key accomplishments

MS
Current

Back Office Sales

Magna Mirrors South-East Europe DOOEL Struga

Jun 2022 - Present (3 years 2 months)

Prepared accurate sales quotations, ensuring correct pricing and terms before submission. Managed nominations, tracking and finalizing awarded business, ensuring proper approvals and documentation.

JM

Customer Service Executive

Johnson Matthey

Jul 2019 - Jun 2022 (2 years 11 months)

Processed requests and orders from customers via email, phone, or Teams. Ensured the production line had enough capacity to fulfill requests, communicating with customers and finding solutions if not.

NH

Server Assistant / Sales Assistant

Nobu, Four Seasons Hotel

Jan 2017 - Jan 2019 (2 years)

Coordinated between demand and production, managing various requests. Conducted research on market demand to inform business strategies.

OK

English Teacher

OOU Nikola Karev

Jan 2014 - Jan 2017 (3 years)

Coordinated and implemented the English club, managing school events related to the club. Conducted English competitions between schools to foster language skills.

Education

Degrees, certifications, and relevant coursework

AS

American University of Europe - FON Skopje

Master of International Business, International Business

Pursued a Master's degree in International Business, focusing on global market dynamics and strategic business operations. Developed expertise in international trade, finance, and cross-cultural management.

SS

SS. Cyril and Methodius – Skopje

Bachelor of Translation, Translation

Completed a Bachelor's degree in Translation, specializing in English, French, and Macedonian languages. Gained proficiency in linguistic nuances, cultural contexts, and translation methodologies.

SK

SOU Naum Naumovski Borche – Krushevo

High School Diploma, Social and Humanistic Area

Completed secondary education with a focus on social and humanistic studies. Developed foundational knowledge in various academic disciplines.

SS

SS. Cyril and Methodius – Skopje

Court Translator Certification, Court Translation

Obtained certification as a Court Translator from English to Macedonian and vice versa. This involved specialized training in legal terminology and official document translation.

FD

Four Seasons Hotel, Doha

Cross Exposure Program Certificate, People and Culture

Participated in a cross-exposure program in the People and Culture Department. Gained insights into human resources practices and organizational culture within a hospitality setting.

Tech stack

Software and tools used professionally

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Slavica Ilievska - Back Office Sales - Magna Mirrors South-East Europe DOOEL Struga | Himalayas