Slavica Ilievska
@slavicailievska
Experienced Back Office Sales professional skilled in optimizing sales operations.
What I'm looking for
I am an experienced Back Office Sales professional with years of expertise in order processing, CRM software, and sales support. My skills in optimizing sales operations ensure smooth workflows and exceptional customer service. I pride myself on my strong attention to detail, problem-solving abilities, and organizational skills.
Throughout my career, I have successfully managed sales databases, prepared accurate sales quotations, and coordinated sample production. My experience at Magna Mirrors has equipped me with the ability to assist in budget planning and develop sales forecasts based on market trends. I am committed to delivering results and supporting my team in achieving our goals.
Experience
Work history, roles, and key accomplishments
Back Office Sales
Magna Mirrors South-East Europe DOOEL Struga
Jun 2022 - Present (3 years 2 months)
Prepared accurate sales quotations, ensuring correct pricing and terms before submission. Managed nominations, tracking and finalizing awarded business, ensuring proper approvals and documentation.
Customer Service Executive
Johnson Matthey
Jul 2019 - Jun 2022 (2 years 11 months)
Processed requests and orders from customers via email, phone, or Teams. Ensured the production line had enough capacity to fulfill requests, communicating with customers and finding solutions if not.
Server Assistant / Sales Assistant
Nobu, Four Seasons Hotel
Jan 2017 - Jan 2019 (2 years)
Coordinated between demand and production, managing various requests. Conducted research on market demand to inform business strategies.
English Teacher
OOU Nikola Karev
Jan 2014 - Jan 2017 (3 years)
Coordinated and implemented the English club, managing school events related to the club. Conducted English competitions between schools to foster language skills.
Election Interpreter
OSCE
Jan 2016 - Dec 2016 (11 months)
Coordinated meetings between government officials and OSCE observers. Managed events regarding the election process observation.
Interpreter
Municipality of Krushevo
Jun 2015 - Aug 2015 (2 months)
Interpreted during the events of the World and European Hang Gliding Championship. Facilitated communication for international participants and officials.
Education
Degrees, certifications, and relevant coursework
American University of Europe - FON Skopje
Master of International Business, International Business
Pursued a Master's degree in International Business, focusing on global market dynamics and strategic business operations. Developed expertise in international trade, finance, and cross-cultural management.
SS. Cyril and Methodius – Skopje
Bachelor of Translation, Translation
Completed a Bachelor's degree in Translation, specializing in English, French, and Macedonian languages. Gained proficiency in linguistic nuances, cultural contexts, and translation methodologies.
SOU Naum Naumovski Borche – Krushevo
High School Diploma, Social and Humanistic Area
Completed secondary education with a focus on social and humanistic studies. Developed foundational knowledge in various academic disciplines.
SS. Cyril and Methodius – Skopje
Court Translator Certification, Court Translation
Obtained certification as a Court Translator from English to Macedonian and vice versa. This involved specialized training in legal terminology and official document translation.
Four Seasons Hotel, Doha
Cross Exposure Program Certificate, People and Culture
Participated in a cross-exposure program in the People and Culture Department. Gained insights into human resources practices and organizational culture within a hospitality setting.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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