Open to opportunities

Marko Magdenovski

@markomagdenovski

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Detail-oriented workforce management specialist with strong analytical skills.

North Macedonia

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What I'm looking for

I am looking for a role that allows me to leverage my analytical skills and contribute to process improvements in a collaborative environment.

I am a detail-oriented professional with over 6 years of experience in analytical roles, specializing in workforce management and data reporting. My journey has equipped me with a robust skill set in forecasting, staffing analysis, and strategic planning, allowing me to enhance operational efficiency and drive performance improvements.

At Majorel Macedonia ( Teleperformance ), I excelled as a Workforce Management Specialist, where I utilized data insights to optimize onboarding and training processes. My ability to analyze attendance and productivity metrics has been instrumental in adjusting training and coaching strategies, ensuring maximum team performance. I am committed to fostering collaboration and maintaining high ethical standards in all my endeavors.

Previously, I served as a Back Office Officer at Pivara Skopje AD ( Coca Cola Hellenic ), where I prepared detailed reports and controlled budget forecasts. My experience in SAP and CRM systems, coupled with my strong analytical skills, has enabled me to identify inefficiencies and implement data-driven solutions effectively. I am passionate about continuous improvement and dedicated to achieving excellence in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Workforce Management Specialist

Current

Majorel

Jan 2023 - Present (2 years 7 months)

Analyzed past and present data to provide insight into business and team operations, increasing efficiency and effectiveness of onboarding, training, and proficiency. Created and presented reports to measure KPIs daily, weekly, and monthly, adjusting intraday forecasts to determine required staffing levels.

Data Reporting Analytics Forecasting Strategic Planning Staffing KPIs Workforce Management Data Analysis Business Operations Performance Optimization

Back Office Officer

Pivara Skopje AD

Jan 2021 - Jan 2023 (2 years)

Prepared forecast, daily, weekly, and monthly reports, controlling detail-oriented professional with over 6 years of experience in roles akin to an analyst. Created SAP orders, performed analyses, and reviewed business results, maintaining stock in external and internal warehouses.

Forecasting Reporting Budgeting SAP Stock Management Training Data Analysis Process Improvement

Technical and Sales Support Agent

Pivara Skopje AD

Jan 2019 - Jan 2021 (2 years)

Improved the quality and speed of establishing cooperation with clients, focusing on market research and demand requests. Organized and planned sales processes, ensuring efficient order fulfillment.

Technical Support Sales Support Client Relations Market Research Sales Process Optimization CRM ERP SQL

Technical and Sales Support Agent

Makedonski Telekom AD

Jan 2018 - Jan 2019 (1 year)

Provided technical and sales support as part of the technical call center team. Assisted customers with inquiries and resolved technical issues.

Technical Support Sales Support Call Center Operations Customer Service Troubleshooting Communication Skills Problem Solving Telecommunications CRM

Commercial Sales Representative

Double M Company DOOEL Skopje

Jan 2016 - Jan 2018 (2 years)

Managed commercial sales activities, focusing on direct sales to clients. Developed and maintained strong customer relationships to drive sales growth.

Commercial Sales Customer Relationship Management Sales Strategy Negotiation Market Development Sales Targets Business Development

Direct Sales Agent

Infosell

Jan 2013 - Jan 2015 (2 years)

Engaged in direct sales activities for VIP Operator, promoting and selling telecommunication services. Achieved sales targets through effective communication and product knowledge.