At Steve Nguyen, D.O., Inc., I reduced authorization denials by 15% by validating clinical documentation, checking payer criteria, and routing requests correctly. I processed more than 100 authorization cases daily across inpatient and outpatient gastroenterology.
I submitted and tracked authorizations for procedures, infusion therapy, diagnostic imaging, and specialty medications. Using EMR systems, Availity, and NaviNet, I followed cases through resolution and coordinated outpatient procedure scheduling with the hospital GI Lab.
Previously, I verified insurance benefits and managed authorizations at Complete Women Care and St. Albert Medical Clinic. My work covered OB/GYN, cardiology, and other specialties, including imaging, cardiac procedures, and post-acute care.
