Sipho Dube
@siphodube
Detail-oriented Audit Camera Analyst with strong project management skills.
What I'm looking for
I am currently working as an Audit Camera Analyst, where I focus on auditing the quality and performance of toll gantries for the E-Toll project. My role requires a keen eye for detail and a commitment to ensuring compliance with service standards. I take pride in my ability to analyze complex data and provide actionable insights that enhance operational efficiency.
Previously, I served as a Call Centre Supervisor for three years, where I managed daily operations, monitored call quality, and handled complex customer inquiries. My leadership skills were recognized when I was promoted to Project Administrator at One Cell Community, where I ensured project compliance and managed new branches and agencies. My diverse experience has equipped me with a unique blend of analytical and managerial skills.
Experience
Work history, roles, and key accomplishments
Audit Camera Analyst
Electronic Toll Collection
Audited the functions of the RSS system, ensured service level compliance, measured system performance, and reviewed videos of the RSS system.
Call Centre Supervisor
One Cell Community (Pty) Ltd
Managed the daily operations of the call center, monitored calls for quality improvement, recorded statistics and performance levels, handled complex customer complaints, coached and motivated staff, coordinated incentive schemes, and forecasted and analyzed data against budget figures.
Project Administrator
One Cell Community (Pty) Ltd
Ensured project compliance with organizational requirements, maintained and integrated project plans, administered project plans, performed bank reconciliation, and managed new branches and agencies.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Bachelor of Commerce, Accounting
Currently pursuing a Bachelor of Commerce degree in Accounting, in the second year of study.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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