Looking for a job

sintoria bush

@sintoriabush

Message

I improve patient experience, quality, safety, and regulatory readiness across healthcare operations.

United States

Message

What I'm looking for

I'm seeking a patient experience leadership role where I can use quality data, regulatory readiness, staff coaching, and cross-functional collaboration to improve patient and family care experiences.

At Kaiser Permanente, I develop clinical practice models, policies, and procedures that strengthen quality, safety, and patient-centered care.

I lead practice teams, coach nursing and cross-functional staff, and use performance and satisfaction data to close care gaps and improve service. I also partner with senior leaders on strategic planning, executive reporting, budgets, and initiatives aligned with CMS and Joint Commission standards.

My background as an LPN and Virtual Care Nurse includes redesigning Message Management and Surgery Scheduling workflows, resolving patient concerns, and supporting patient and family education. I bring practical clinical insight to building responsive, compliant experiences for patients and care teams.

Experience

Work history, roles, and key accomplishments

Quality and Safety Oversight Specialist III

Kaiser Permanente

Develops and implements clinical practice models and policies to standardize quality and patient experience programs. Leads multidisciplinary teams, analyzes performance data, and designs improvement initiatives aligned with CMS and Joint Commission standards.

Quality Improvement Patient Experience Regulatory Compliance CMS Joint Commission Data Analysis Strategic Planning Budget Management Staff Coaching Performance Improvement

LPN / Virtual Care Nurse

Kaiser Permanente

Led a customer service improvement pilot for Virtual Care, redesigning workflows to enhance responsiveness and patient experience. Supervised unlicensed personnel, managed EMR documentation, and collaborated with interdisciplinary teams to close care gaps.