Sindhusree Puli
@sindhusreepuli
Technical Support Lead driving operational excellence and customer-centric solutions.
IndiaWhat I'm looking for
I am an experienced Technical Support Lead with a background in managing support operations, leading teams, and delivering high-quality technical solutions. I focus on resolving complex issues efficiently while maintaining strong stakeholder communication.
At ValueLabs I lead a functional support team, conduct UAT for releases, manage translation workflows, and act as a solution specialist for a video content platform. I also provide hands-on support for permission escalations and train team members and business stakeholders on Sitecore and SharePoint Online.
My earlier roles include Senior Software Engineer (QA Analyst) responsibilities—designing and executing manual test cases, regression and release testing, and managing client service tickets—and second-level technical support roles handling hardware/software troubleshooting and escalations.
I hold a B.Tech. in Computer Science and certifications including ISTQB CTFL and Certified Scrum Master, and I am committed to continuous improvement, process documentation, and mentoring teams to deliver reliable, customer-focused support services.
Experience
Work history, roles, and key accomplishments
Analyst – SD
ValueLabs Solutions LLP
Apr 2021 - Present (4 years 5 months)
Lead a functional support team of 8–10 members, resolving complex technical and permission-related issues, conducting UAT for releases, and improving support processes and documentation to enhance service quality.
Senior Software Engineer
ValueLabs Solutions LLP
Jan 2019 - Mar 2020 (1 year 2 months)
Served as QA analyst for a publishing platform, designing and executing manual test cases, managing defects and regression testing, and handling client service tickets to ensure release quality.
ACProvided second-level technical support for Pixel mobile users, diagnosing and resolving hardware/software issues, escalating complex cases to engineering, and maintaining SLA compliance.
E-Support Officer
Knoah Solutions
Nov 2015 - Jun 2017 (1 year 7 months)
Delivered technical support for Samsung mobile users, led a team of 15 support representatives, conducted onboarding and KT sessions, and acted as SME to improve troubleshooting and service quality.
Education
Degrees, certifications, and relevant coursework
JHJawaharlal Nehru Technological University, Hyderabad
Bachelor of Technology, Computer Science and Engineering
Completed a Bachelor of Technology in Computer Science and Engineering, focusing on core CSE subjects and practical technical skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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