Open to opportunities

Simran Kumari

@simrankumari

I’m a customer-focused bank estate manager specializing in conflict resolution, complaint handling, and team performance.

India

Message

What I'm looking for

I’m looking for a role where I can lead a customer-facing team, resolve complaints calmly, strengthen compliance and safety, and use data analysis to improve operations and achieve targets.

I’m a customer-focused professional skilled in conflict resolution and complaint handling. I manage customer interactions with clear communication, promoting positive experiences while staying calm under pressure.

As a Manager (Bank estate, 06/2024 - 07/2025), I trained and mentored employees to maximise team performance and meet schedules through excellent planning and coordination. I collaborate effectively with team members to achieve target results and continuously improve performance.

I also implement regulatory standards to ensure a safe and compliant working environment by applying policies and guidelines. I handle complaints with calm, clear communication and problem-solving, and I bring an analytical, critical-thinking mindset to process improvement, stakeholder engagement, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Bank Estate Manager

Bank Estate

Jun 2024 - Jul 2025 (1 year 1 month)

Trained and mentored employees to maximize team performance and meet schedules through strong planning and coordination. Ensured regulatory and health-and-safety compliance, and resolved customer complaints using calm, clear communication and problem-solving.

Mentoring Complaint Handling Conflict Resolution Regulatory Compliance Risk Management Scheduling coordination Communication Skills Problem Solving