Open to opportunities

Akshat Sharma

@akshatsharma6

Message

Customer support and branch operations leader driving compliant, high-impact customer outcomes.

India

Message

What I'm looking for

I’m looking for a role where I can lead high-volume customer support and branch operations, resolve complex inquiries, and scale compliant, high-touch service delivery—working closely with stakeholders in a fast-paced, growth-focused environment.

I’m an action-oriented banking leader with a technical foundation (B.Tech) and strong written communication (MA English), focused on delivering high-impact customer support in fast-paced, high-growth environments. I’ve built a track record of managing high-volume customer portfolios, navigating ambiguity, and resolving complex inquiries with clear, concise communication.

As a Branch Manager at State Bank of India, I exceeded performance targets by 150% while improving the end-to-end customer experience—driving a 42% increase in branch deposits and better retention. I also strengthened operational integrity through strict regulatory compliance during audits, and scaled customer growth by identifying recurring needs and implementing targeted strategies. I bring a builder’s mindset to ensure seamless stakeholder management and security/compliance-ready service delivery.

Experience

Work history, roles, and key accomplishments

Branch Manager

State Bank of India

Jun 2024 - Apr 2025 (10 months)

Managed high-volume customer portfolios and exceeded performance targets by 150%, improving accountability and execution in a fast-paced environment. Increased branch deposits by 42%, improved retention, and drove a 100% rise in commission income by identifying recurring customer needs.

Customer Relationship Management Stakeholder Management Regulatory Compliance Service Delivery Performance Management

Field Officer

State Bank of India

Apr 2023 - Jun 2024 (1 year 2 months)

Onboarded high-net-worth customers into the branch ecosystem using multi-channel communication to enhance service offerings and drive growth. Exceeded agricultural and housing loan targets by up to 107% by executing organized market expansion and resolving complex inquiries under tight deadlines.

Customer Onboarding Multi channel Marketing Loan Sales Stakeholder Management Regulatory Compliance Operational Integrity

Probationary Officer

State Bank of India

Mar 2022 - Apr 2023 (1 year 1 month)

Ensured regulatory compliance during internal and external audits, maintaining operational integrity aligned with SOC 2/ISO 27001-like controls. Collaborated cross-functionally to triage operational issues, support advance sourcing, and improve daily retail banking service delivery through process documentation.

Regulatory Compliance External Audits Operational Integrity Stakeholder Management Risk Management

Probationary Officer

State Bank of India

Mar 2021 - Mar 2022 (1 year)

Maintained 100% operational continuity of essential services during the COVID-19 pandemic by adapting to ambiguity and sustaining high-volume workflows. Managed account openings and SME advances with accurate interaction logging and built tailored customer support to drive new customer acquisitions.

High Volume Management SME Customer Support Risk Management