simi nair

Strengthened delivery predictability through backlog refinement and DORDOD standards, reducing overcommitment by 15% and improving sprint goal achievement from 70% to 90%. Enforced validated code entry into UAT, reducing defect leakage by 30% and enabling smoother releases.

Led a 6-member team through Xstore v19-to-v21 upgrade across 100+ stores and multiple locales, resolving post-deployment issues with minimal disruption. Orchestrated emergency promo creation and incident resolution, reducing turnaround time by 40% and ensuring uninterrupted operations.

Managed Oracle Point of Sale (POS) maintenance and support across 100+ stores, ensuring smooth operations and minimizing downtime. Governed QA processes and coordinated with multiple stakeholders to maintain delivery quality and reduce release defects.

Spearheaded maintenance and support for Xstore, Xcenter, and integrations, conducting extended code analysis, configuration changes, and root-cause analysis for 100+ critical incidents. Directed a 10-member team, improving productivity and reducing sprint disruptions.

Conducted requirements analysis, issue resolution, business solution development, and technical assistance as a Subject Matter Expert (SME).

Led the end-to-end transition of local and regional applications across The Netherlands, ensuring seamless handover and operational continuity.

Managed changes across major releases covering infrastructure, applications, support, maintenance, software, and related IT environments.

Configured studies for KIMS and KIGS using the RAVE tool, performed CRF migration and testing, and managed ongoing support activities.

Executed detailed design and code refactoring using Visual Basic, VB.NET, and ADO.NET. Managed testing and deployment, contributing to the project being recognized as the only project with zero UAT defects.

Pursued a Bachelor of Technology in Computer Science and Engineering.