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Silvia Ciubotaru

@silviaciubotaru

Message

Seasoned international relocation executive driving service excellence.

Romania

Message

What I'm looking for

I seek a senior operational leadership role in relocation or global mobility where I can drive service excellence, optimise costs, mentor multilingual teams, and implement measurable international standards for growth and recognition.

I am a seasoned executive with over 20 years' expertise in international removals and relocation, known for building and mentoring multilingual, high-performing teams across Russia, Turkey, the Netherlands, and Romania. I create and lead bespoke service excellence programmes that improve global customer satisfaction, operational strategy, and cross-cultural communication, delivering measurable audit compliance and recognitions such as Top Performer with Excellence.

I specialise in cost optimisation, strategic negotiations, business strategy and market development, logistics and supply chain leadership, and executive coaching in Romanian, Russian and English. I maintain trust-based partner relations, implement comprehensive business plans, and train teams to sustain service excellence and international recognition.

Experience

Work history, roles, and key accomplishments

Current

Managing Director

Current

BAFA International Movers

Apr 2020 - Present (5 years 6 months)

Leads Turkey operations for an international removals and relocation company, driving service excellence, cost optimisation, and cross-cultural team leadership to maintain global customer satisfaction and compliance.

International Relocation Operations Management Service Excellence Audit & Compliance Cross Cultural Communication

Executive Manager

Gosselin Mobility Group

May 2015 - Mar 2020 (4 years 10 months)

Managed operations across Russia, the Netherlands and Romania, built and mentored multilingual teams, led market development and operational strategy, and delivered international audit compliance and service improvements.

Global Operations Market Development Audit & Compliance Strategic Planning Stakeholder Management

Senior Customer Service Manager

Santa Fe International Relocation

Aug 2006 - Oct 2014 (8 years 2 months)

Led customer service for Russian and German markets, implemented service excellence training programs, improved customer satisfaction and operational consistency across international moves.

Customer service management Process Improvement Cross Cultural Communication Performance Management Client Relations KPI Tracking

Commercial Department Translator

Embassy of the Republic of Moldova in Russia

Jan 2004 - Jan 2006 (2 years)

Provided translation and guest management support for the commercial department, facilitating diplomatic and commercial communications between Moldovan and Russian stakeholders.