Open to opportunities

sijabule magonya

@sijabulemagonya

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IT Support & Cybersecurity Intern | Web Dev | Graphic Designer | Digital Marketer | Ambassador

Zimbabwe

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What I'm looking for

I am looking for opportunities that allow me to grow in IT support and cybersecurity, with a focus on collaborative environments and hands-on problem-solving.

Motivated IT Support and Cybersecurity Intern with hands-on experience in troubleshooting, system administration, and digital security. I have over four years in customer-facing roles at Econet Wireless Zimbabwe and hold certificates in Web Development, Graphic Design, and Digital Marketing. I currently freelance in system hardening, patch management, and Wi-Fi/device security setup for small businesses. Passionate about using tech to solve problems and committed to continuous learning..

Experience

Work history, roles, and key accomplishments

Current

Cybersecurity & IT Support Intern

Current

Freelance / Self-Learning Projects

Jan 2024 - Present (1 year 7 months)

Practiced system hardening, password policies, and patch management on local devices. Supported friends and small businesses in setting up secure Wi-Fi and devices, and provided basic troubleshooting support for email, printer, and OS issues.

System Hardening Password Policies Patch Management Troubleshooting Security Awareness

Customer Assistant

Econet Wireless Zimbabwe

Jan 2020 - Dec 2022 (2 years 11 months)

Handled frontline customer inquiries, assisting with SIM cards, device support, and digital services. Collaborated with technical teams to escalate and resolve complex issues, and educated users on using USSD codes, WhatsApp platforms, and self-service tools.

Customer Service Technical Support Digital Servicing Troubleshooting Customer Education Collaboration Communication

Outbound Calls Team Leader

Econet Wireless Zimbabwe

Jan 2019 - Dec 2020 (1 year 11 months)

Supervised a team of 10+ agents conducting marketing and support calls. Trained new hires on scripts, customer service, and product knowledge, and analyzed call data to improve engagement rates and resolve technical queries.

Team Leadership Training Customer Service Data Analysis Quality Assurance

Outbound Caller – Product & Service Marketing

Econet Wireless Zimbabwe

Jan 2018 - Dec 2019 (1 year 11 months)

Conducted over 100+ daily calls for customer feedback and service promotions. Collected and recorded data using CRM systems, and explained new product features, promotions, and provided user support.

Customer Feedback CRM Systems User Support Data Collection Communication

Education

Degrees, certifications, and relevant coursework

Google (via Coursera)

Professional Certificate, IT Support and Cybersecurity

Activities and societies: Modules included Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and You: Becoming a Power User, System Administration and IT Infrastructure Services, IT Security: Defense Against the Digital Dark Arts, and Accelerate Your Job Search with AI.

Completed a comprehensive program covering technical support fundamentals, computer networking, operating systems, system administration, and IT security. Gained practical skills in troubleshooting, network configuration, and digital defense strategies.

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Certificate of Graduation (Merit), Graphic Design, Web Development, Digital Marketing, Online Essentials

Grade: Merit

Achieved a Certificate of Graduation with Merit, focusing on Graphic Design, Web Development, Digital Marketing, and Online Essentials. Developed foundational skills in web technologies, design principles, and digital marketing strategies.