Siella May Solanoy
@siellamaysolanoy
Senior Logistics Specialist | Bridging the Gap Between Data and Delivery
PhilippinesWhat I'm looking for
I’m an Operations and Logistics Team Lead with proven experience in dispatch coordination, team management, and process optimization in high-volume environments. I focus on driving efficiency, improving team performance, and maintaining strong client relationships.
In my current role as a Logistics Coordinator – Team Lead at Lean Solutions Group | Integrity Express Logistics, I lead a team that manages daily dispatch operations to ensure on-time load coverage. I monitor team KPIs and implement strategies to improve productivity and accuracy, while acting as the escalation point for brokers, drivers, and internal stakeholders.
Earlier, I built a strong client-handling foundation as a Customer Service Representative for the Capital One account at iQor, handling high-volume inquiries while tracking AHT, CSAT, and quality scores. I also served as an Operations Manager at Boracay Backpackers, where I managed daily operations, staff scheduling, and guest services—improving processes for efficiency and customer satisfaction.
What sets me apart is how I lead with a people-first approach. I train and mentor new hires to improve onboarding efficiency and retention, and I bring proven decision-making under pressure, strong communication, and a detail-oriented, results-driven mindset to operational excellence.
Experience
Work history, roles, and key accomplishments
Logistics Coordinator – Team Lead
Lean Solutions Group | Integrity Express Logistics
May 2022 - Present (4 years)
Led and managed a team of logistics coordinators to coordinate daily dispatch operations, ensuring on-time load coverage and minimizing service disruptions. Tracked KPIs, streamlined workflows to reduce errors, and served as an escalation point while training and mentoring new hires.
Customer Service Representative
iQor
Jan 2020 - Jul 2021 (1 year 6 months)
Handled high-volume customer inquiries with a focus on resolution, satisfaction, and service quality. Maintained performance metrics including AHT, CSAT, and quality scores, strengthening communication skills for client handling and coordination.
Operations Manager
Boracay Backpackers
Sep 2018 - Jan 2021 (2 years 4 months)
Managed daily operations, staff scheduling, and guest services while improving operational processes to increase efficiency and customer satisfaction. Supervised team performance and handled operational challenges in a fast-paced environment.
Front Office Associate
Fairways and Bluewater Resort
Mar 2019 - Sep 2019 (6 months)
Delivered high-quality guest service through front desk operations, including managing bookings, inquiries, and issue resolution. Maintained strong customer communication and service standards.
Front Office Associate
Oriental Group VIP Club Casino
Sep 2017 - May 2018 (8 months)
Provided customer-facing support in a high-end service environment, handling client needs with professionalism and attention to detail. Strengthened service delivery skills relevant to client handling and coordination.
Education
Degrees, certifications, and relevant coursework
Aklan State University – Banga Campus
Bachelor of Secondary Education, Social Studies
Activities and societies: Outstanding Awardee
Earned a Bachelor of Secondary Education with a major in Social Studies from Aklan State University (Banga Campus), recognized as an Outstanding Awardee.
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Skills
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