SFsidra fatima
@sidrafatima
Dedicated AI Trainer with experience in technical support and customer success.
AustraliaWhat I'm looking for
My name is Sidra Fatima, and I am an AI Trainer currently working at Outlier. With a solid background in technical support and customer success, I have honed my skills in troubleshooting, issue resolution, and data annotation. My experience at Amazon as a Technical Support Associate allowed me to develop strong communication and leadership qualities, which I leverage in my current role to train AI models effectively.
Throughout my career, I have also contributed to non-profit initiatives as a Coordinator at Helping Hand Foundation, where I learned the importance of teamwork and community engagement. My educational background in International Business from Osmania University complements my practical experience, providing me with a well-rounded perspective on business operations and customer relations.
Experience
Work history, roles, and key accomplishments
AI Trainer
Outlier
Currently working as an AI Trainer, focusing on AI model training and quality assurance processes. Responsible for troubleshooting and providing customer support related to AI training.
Technical Support Associate
Amazon
Feb 2021 - Apr 2023 (2 years 2 months)
Provided technical support to customers, resolving issues and ensuring customer satisfaction. Developed skills in troubleshooting and effective communication.
Coordinator
Helping Hand Foundation
Feb 2021 - May 2021 (3 months)
Coordinated activities for a non-profit organization, focusing on community outreach and support initiatives. Developed organizational and leadership skills.
Customer Success Rate Officer
Knoah
Jan 2021 - Feb 2021 (1 month)
Worked to enhance customer satisfaction and success rates by providing support and resolving issues. Gained experience in customer interaction and service.
Education
Degrees, certifications, and relevant coursework
Villa Marie College
Bachelor of Commerce, International Business
Completed a Bachelor of Commerce with a focus on International Business, gaining knowledge in global trade, finance, and business management.
St. George's Girls Junior College
Intermediate
Completed intermediate education with a focus on foundational subjects, preparing for higher education.
St. George's Grammar School
10th Grade
Completed 10th grade under the ICSE board, acquiring essential skills and knowledge for further studies.
ATM Institution
Diploma, Travel and Tourism
Completed a diploma in Travel and Tourism from an IATA recognized institution, focusing on travel management and customer service.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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