At TriNet India, I work on SaaS operations for benefits, including onboarding, enrolments, and US carrier data feeds. I modernized these workflows and reduced processing errors by 80%.
I also deployed AI Assistants and RPA workflows across Sales and Service, cutting cycle times by 90% and operational costs by 30%. My work on Salesforce CPQ benefit plans improved Lead-to-Cash efficiency by 40%.
At VMware Software India, I scaled Subscription Commerce Cloud from 0-to-1 and beyond, generating $10M+ ARR as the business shifted perpetual licensing to SaaS. I launched self-service capabilities for customers, partners, and MSPs.
Across product work, I’ve delivered roadmaps and API-driven services for subscription ordering, billing, usage, and renewals. I’ve also authored PRDs and Epics and hold Certified Agile Scrum Master and Certified Scrum Product Owner certifications.
